FAQ Categories
Top 10 FAQs
- How Do I Use IP Address Filters with NCSA (Apache) Logs?
- How Do I remove our internal visitors from our own web site report?
- How can I move Urchin and all of the report data to another server?
- How do I clear a stuck 'Pending', 'Queued' or 'Running' Task?
- How do I find my Urchin reports on the EarthLink system?
- What does 'Authentication Error: can't grab global config from db. (6006)' mean?
- What does 'Warning, Task Scheduler Disabled' mean?
- Where should I look first when Urchin won't process correctly?
- Why do I have so many 'No Referral' entries in my Referrals report?
- Why have my reports suddenly stopped updating?
- Why is the Domains information missing from my Urchin report?
Installing Urchin
- How do I configure BEA WebLogic to create extended combined or common log format?
- How do I install Urchin 4 startup scripts on FreeBSD?
- How do I install Urchin 4 startup scripts on Mac OS X?
- How do I install the UTM module?
- How do I remove Apache and Urchin Scheduler services from Windows 2000?
- Why do I get 'Error getting the current working directory' messages?
- Why do I get 'Windows Installer failure: Error 1714'?
- Why does Urchin install an Apache webserver?
Configuring Urchin
- Can I move the Data directory to another location?
- How Do I Change the UID (user) That Urchin Runs As on UNIX-type Platforms?
- How Do I Restrict Urchin Access to a Single IP Address?
- How are Ensim Webppliance and Urchin 4 Integrated?
- How are Positive Software Corporation's H-Sphere and Urchin 4 Integrated?
- How can I change to Data Center Mode now that Urchin is already configured?
- How can I increase the Urchin database size limit beyond 40,000 records?
- How do I add a filter to a profile?
- How do I do SubReport filtering in Urchin 4?
- How do I reset profile data when doing testing?
- How do I reset the admin password?
- How many log files can each profile have?
- Running Urchin 4 and Urchin 3 simultaneously on a Sun Cobalt system
- Sun Cobalt RaQ550 web.log Permissions and related issues 2
- Sun Cobalt RaQ550 web.log permissions and related issues
- Urchin 3 -vs- Urchin 4 webserver error log processing
- Why does setting affiliations when not in datacenter mode make entries invisible?
Runtime Issues
- Error code list for failed FTP and HTTP webserver log transfers
- How do I handle a 'Database Hard Close' condition?
- How do I handle a 'Licensing problem' error?
- How do I recover from 'DB is locked: run sanitizer' error?
- Issue with 'conf_get' failure when using 'uconf-import' utility
- What does 'Error: (7019-977-194) Index request is out of range' mean?
- Where should I look first when Urchin won't process correctly?
- Why Can't Urchin's Log Rotation Restart Apache?
- Why am I getting 'httpd: could not set socket option TCP_NODELAY' in my error log?
- Why can't I use wildcards with remote (FTP or HTTP) log files?
- Why can't my log file be read eventhough it is group readable?
- Why do I get 'Error getting the current working directory' messages?
- Why have my reports suddenly stopped updating?
- Why is Urchin report data missing for some sites on my Sun Cobalt system?
Reporting Issues
- Internet Explorer bug causes incorrect display of exported data
- Known issues with identifying browsers/user agents
- What does 'Session Error: unable to call application. (4002)...' mean?
- Why Do Top Files and Top Pages Report Different Numbers for the Same Page?
- Why are my Urchin 3 Visitor (Session) counts different than my Urchin 4 Session counts?
- Why can't I see the 'Visitors and Sessions' report?
- Why do I see 'Other' in my reports?
- Why does Microsoft Data Access Internet Publishing Provider show up in the Browsers report?
- Why does Urchin 4 report a higher than expected number of Netscape browsers?
- Why does Urchin report different report values than other software?
- Why does my browser time-out when I view my reports?
- Why does the Unique Visitors report show zero statistics?
- Why is the Average Length of Session so long on my UTM-tracked site?
- Why is the Visitors and Sessions report blank?
Security Notices
- Vulnerability in Apache 1.3.26/OpenSSL 0.9.6e: Resolved in Urchin 4.102r2
- Vulnerability in Apache 1.3/OpenSSL 0.9.6g: Limited Urchin 4 Exposure
- Vulnerability in OpenSSL 0.9.7c: Limited Urchin 4 Exposure
- Buffer Overflows in mod_alias and mod_rewrite in Apache 1.3.27: Limited Urchin 4 Exposure
- Vulnerability Using HTTP TRACE wth Apache 1.3: Limited Urchin 4 Exposure
- Vulnerability in 'unzip': Urchin 4 Unaffected
- Vulnerability in Apache 2.0-2.0.39: Urchin 4 Unaffected
- Vulnerability in Apache 2.0.44: Urchin 4 Unaffected
- Vulnerability in DNS Resolver Library: Limited Urchin 4 Exposure