FAQ Categories
Top 10 FAQs
- How can I move Urchin and all of the report data to another server?
- How do I clear a stuck 'Pending' or 'Running' Task?
- How do I remove our own internal visitors from our web site report?
- What does 'Authentication Error: can't grab global config from db. (6006)' mean?
- What does 'Warning, Task Scheduler Disabled' mean?
- Where should I look first when Urchin won't process correctly?
- Why are search engines missing from my reports?
- Why do I have so many 'No Referral' entries in my Referrals report?
- Why have my Urchin reports suddenly stopped updating?
Installing Urchin
- How can I do an unattended Windows installation?
- How can I move Urchin and all of the report data to another server?
- How do I configure BEA WebLogic to create extended combined or common log format?
- How do I install Urchin 5 startup scripts on FreeBSD?
- How do I install Urchin 5 startup scripts on Mac OS X versions 2.x?
- How do I install Urchin startup scripts on RedHat?
- How do I install the UTM module?
- How do I locate my Serial Code?
- How do I remove Apache and Urchin Scheduler services from Windows 2000?
- Where can I find previous Urchin installers?
- Which Urchin distribution is right for my Linux system?
- Why do I get 'Windows Installer failure: Error 1714'?
- Why does Urchin install an Apache webserver?
- UTM Update for Remote Logging
Configuring Urchin
- How can I configure Cobalt Apache to log cookies for use with Urchin Tracking Module
- Can I move the Data directory to another location?
- Ensim Webpliance 3.6 for Windows fails to add more than 100 profiles to Urchin configuration
- How Do I Change the UID (user) That Urchin Runs As on UNIX-type Platforms?
- How Do I Restrict Urchin Access to a Single IP Address?
- How are Positive Software Corporation's H-Sphere and Urchin 5 Integrated?
- How can I change to Data Center Mode now that Urchin is already configured?
- How can I display the full URI including query terms in one report?
- How can I increase the Urchin database size limit beyond 60,000 records?
- How can I rename a Profile?
- How do I add a filter to a profile?
- How do I do duplicate Urchin 3 SubReport filtering in Urchin 5?
- How do I get Urchin to read a webserver log from standard input (stdin)?
- How do I reset profile data when doing testing?
- How do I reset the admin password?
- How many log files can each profile have?
- Running Urchin 5 and Urchin 3 simultaneously on a Sun Cobalt system
- Sun Cobalt RaQ550 web.log Permissions and related issues 2
- Sun Cobalt RaQ550 web.log permissions and related issues
- Urchin 3 -vs- Urchin 5 webserver error log processing
- Why does setting affiliations when not in datacenter mode make entries invisible?
Runtime Issues
- How do I handle a 'Database Hard Close' condition?
- How do I handle a 'Licensing problem' error?
- How do I handle error '(7054-323-317) Unable to restore databases since backup does not exist'?
- How do I recover from 'Unable to open database for writing since it has been archived' error?
- Issue with 'conf_get' failure when using 'uconf-import' utility
- Tips on troubleshooting Urchin processing problems
- What does 'Error: (7019-977-194) Index request is out of range' mean?
- Where should I look first when Urchin won't process correctly?
- Why am I getting 'httpd: could not set socket option TCP_NODELAY' in my error log?
- Why can't I use wildcards with remote (HTTP) log files?
- Why can't Urchin's log rotation restart Apache?
- Why can't my log file be read even though it is group readable?
- Why do I get 'Error getting the current working directory' messages?
- Why do I see 'Error (0%)' when I click the 'Run Now' button?
- Why don't my scheduled Tasks run even though the Urchin Scheduler is running?
- Why have my reports suddenly stopped updating?
- Why is Urchin report data missing for some sites on my Sun Cobalt system?
Reporting Issues
- Campaign Tracking: Why do I have 0 clicks but still show conversions?
- How do I find my Urchin reports on the EarthLink system?
- UTM processing is not reporting any visitors, sessions or page views
- What does 'Execution of urchin.cgi timed out' mean?
- What does 'Session Error: unable to call application. (4002)...' mean?
- What does 'Urchin CGI Report. Error Encountered (2000)' mean?
- Why Do Top Files and Top Pages Report Different Numbers for the Same Page?
- Why are Page Views higher than Downloads for the same file?
- Why are my Urchin 5 UTM sessions/pageviews different after upgrading from Urchin 4?
- Why are search engines missing from my reports?
- Why are the columns in my tab-separated exported reports merged together?
- Why are the graph images missing in reports exported to Microsoft Word or Excel?
- Why can't I see the 'Visitors and Sessions' report?
- Why do I see 'Other' in my reports?
- Why does Microsoft Data Access Internet Publishing Provider show up in the Browsers report?
- Why does Urchin report different values than some other systems?
- Why does my browser time-out when I view my reports?
Security Notices
- Vulnerability in OpenSSL 0.9.7c: Limited Urchin 5 Exposure
- Buffer Overflows in mod_alias and mod_rewrite in Apache 1.3.27: Limited Urchin 5 Exposure
- Buffer overflow in 'mod_proxy' with Apache 1.3.31: Urchin 5 unaffected
- Memory corruption in Apache 1.3.29: Limited Urchin 5 Exposure
- Vulnerability in 'unzip': Urchin 5 Unaffected
- Vulnerability in Adobe SVG Viewer: Upgrade recommended for Urchin 5 Customers
- Cross Site Scripting (XSS) Vulnerability in Urchin 5.703 and earlier
- Cross Site Scripting (XSS) Vulnerability in Urchin 5.702 and earlier