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Urchin WebAnalytics Software is discontinued and is no longer supported. All Urchin documentation applies only to the Urchin product as it was at the time of discontinuation, and does not apply to any Google Analytics products or services.

What does 'Authentication Error: can't grab global config from db. (6006)' mean?

The error "Authentication Error - can't grab global config from db. (6006)" is usually due to a permissions problem during installation. You should first complete setup by generating the configuration settings appropriately. Then, run the Urchin inspector and let us know the results if any additional errors or permissions problems are indicated.


  • Open a command shell and cd to the ~urchin/util directory
  • To ensure proper configuration setup, run ./uconf-import -r -f initialdb.config
  • This will overwrite any existing configuration with a new clean configuration.
  • You should now be able to login to the Urchin Administration with a web browser.

    Running the Urchin Inspector: While still in the ~urchin/util directory run ./inspector from the command line. This will print configuration statistics to the screen. If there are any errors or indicated permissions problems, please submit a request to our support department. If not, you should be ready to complete setup by logging into the Urchin Administration with a web browser.