Urchin WebAnalytics Software is discontinued and is no longer supported. All Urchin documentation applies only to the Urchin product as it was at the time of discontinuation, and does not apply to any Google Analytics products or services.

Uninstalling Urchin 4


Uninstalling on a Windows system can be done in two ways.

  • Using Add/Remove Programs control panel - go to Start->Settings- >Control Panel and doubleclick on Add/Remove Programs. Highlight Urchin and click the Change/Remove button. An InstallShield window should launch and present you with a dialog box with 3 radio button choices: Modify, Repair, and Remove. Select the Remove button and click Next, then follow the remaining dialog boxes to complete.
  • Running an Urchin installer - Running the setup.exe you installed Urchin with, or running any new Urchin setup.exe installer should detect that Urchin is already installed and present you with the dialog box with the Modify, Repair, and Remove radio buttons.

When the uninstall process is completed there will be an Urchin data folder left in its original installation location. This folder contains Urchin report and configuration data, and is not removed during uninstallation. If you are completely removing Urchin from your system, you may remove the Urchin folder to reclaim disk space.

UNIX-type Systems

Using the urchinctl program, stop the Urchin webserver and Urchin Task Scheduler services like so:

./urchinctl stop

Once this is done you can remove the entire Urchin installation directory. If you have installed the urchin4_daemons boot script that causes the Urchin services to start/stop when the system is rebooted, you should remove this script from the startup initialization area of your system.

Mac OS X 10.2.x

Doubleclick on the Urchin4XXX_macos102.dmg.sit StuffIt archive to mount the disk image it contains. The disk image will be mounted as Urchin 4.XXX (e.g. Urchin 4.104). Then open up a terminal window by launching the Finder and selecting Applications from the Go menu. Navigate into the Utilities folder and double click on Terminal. In your terminal window run the sudo command with the full path to the uninstall script like so-

sudo /Volumes/Urchin 4.XXX/uninstall_urchin.sh

The XXX string will be replaced with the same version number that is shown on the name of the Urchin 4 volume that is mounted on your desktop. The uninstall_urchin.sh script will remove all of the Urchin binaries and support files, but leave your configuration and report data intact. If you want to remove all data as well, then you should manually delete the /usr/local/urchin4 directory.

Sun Cobalt

Connect to the main Site Administration page for your Cobalt system and follow the directions below for your system type:

  • RaQ3 or RaQ4 - Click on Maintenance in the left hand frame, then click Install Software in the top row. In the list of installed software on the system, click the Urchin 4 link. In the Urchin management screen, click Uninstall Urchin 4, then click to confirm that you want to uninstall.
  • Qube3, XTR, or RaQ 550 - Select the BlueLinQ tab, then click Installed Software in the left hand frame. In the software list you will see an entry for Urchin 4. The right hand column of the Urchin 4 entry has an uninstall icon. Click the icon and then click OK to confirm that you want to uninstall.

When the uninstall has completed the Cobalt Administration interface should refresh and any entry for Urchin 4 should be gone. Once this is done you can remove the /home/urchin4 directory. Please note that removing /home/urchin4 will irretrievably delete any remaining configuration and report data.

Clear search
Close search
Google apps
Main menu
Search Help Center