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Urchin WebAnalytics Software is discontinued and is no longer supported. All Urchin documentation applies only to the Urchin product as it was at the time of discontinuation, and does not apply to any Google Analytics products or services.

I'm not seeing any data in my reports.

I'm not seeing any data in my reports.

If your reports are not displaying data:

  • Check that the UTM is properly referenced on your pages. If the urchin.js file is not installed in the root directory of your site, you'll need to update the reference in each of your web pages to point to its actual location.
  • If the UTM is installed correctly, you may be checking your reports before data has appeared. It generally takes several hours for reporting data to appear in your account after you have installed the UTM.
  • Urchin reports are not viewable on Safari browsers on Mac OS X.
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