Clear search
Close search
Google apps
Main menu

Your purchase protection

When you opt in for free purchase protection, and you’re unable to resolve an eligible issue with the qualifying merchant, Google will help you by working with the merchant to come to a resolution, which may result in a refund or replacement.

After you make a purchase from a Google Trusted Store, most users have the option of opting in to purchase protection. There is no fee or charge to opt in for free purchase protection from Google Trusted Stores. At this time, purchase protection is offered per-order and only at the time of purchase.

Only if you opt in, you will receive an email from Google Trusted Stores confirming your purchase protection. Additionally, you may receive an email asking for (optional) feedback about your shopping experience.

Purchase protection covers the entire purchase amount, including tax and shipping. Purchase protection is limited to $1,000 in lifetime claims. To report an issue in your account, you have 60 days after you place your order.

Eligible purchase protection issues include the following:

  • You fail to receive the correct item.
  • The item is not in the promised condition.
  • You are billed an incorrect amount.
  • The item is not shipped in a timely manner.
  • The store does not honor their return policies.

Limitations to purchase protection include the following:

  • The merchant’s return policy and terms still apply.
  • Purchase protection is not a product warranty.
  • Purchase protection does not cover rebates or other discounts.
  • Google does not evaluate or endorse specific products sold by stores in the program.
  • Purchase protection does not apply to lost or stolen items.
  • Purchase protection is limited to the item you purchased; it does not apply for identity theft or credit card theft.

Please review our list of prohibited products.

Terms of Service.
Was this article helpful?
How can we improve it?