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Get started with Trusted Contacts

  1. What is a trusted contact?

    Trusted Contacts allows you to share your location with your loved ones, check your loved ones are active and find out where somebody is if you’re worried about them.

    To get started you need to select your own trusted contacts. After you select your trusted contacts here's what can happen:

    1. You can send your real-time location to your contacts if you're in a disaster or somewhere you feel unsafe.
    2. The contacts you add can ask for your location if they think you might be in trouble. And if you can't respond within 5 minutes, your location will be shared to make sure that someone you trust will know how to find you if you really are in trouble.
    3. Trusted contacts can feel reassured about your safety by seeing if you've moved recently or if your phone's battery is low
       
  2. What platforms are supported?

    Trusted Contacts is currently available for Android KitKat and above. Sign up here to be e-mailed when an iOS version is released.
    The contacts you add can use any platform - or even a web browser - to request your location. The only person who needs to install the app is you.

  3. Setting up your trusted contacts

    Follow these steps to add Trusted Contacts to your Google account:

    1. Download Trusted Contacts from the Google Play Store.
    2. Open the app and sign in with your Google account.
    3. Complete the tutorial and select the people who will be your trusted contacts.

    If you wish to enter an e-mail address that is not shown as a suggestion in the app you can type it in directly.

    If you select an e-mail address that does not belong to a Google account then the owner of that address will need to sign in with their Google account before they can request your location.

     

  4. Accessibility for Trusted Contacts on Android

    You can use Android accessibility features like TalkBack, BrailleBack applications, and special accessibility features to:

    1. Check your friends are OK,
    2. Share your location with a trusted contact,
    3. Request somebody’s location if you’re concerned about them.

    To learn how to turn accessibility features on, visit the Android Accessibility Help Center.

Common Tasks

  1. Find out where a contact is

    Once somebody has added you as a trusted contact, you can take the following steps to find out where they are:

    On your Android device

    1. Open the Trusted Contacts app
    2. Tap their name in the Trusted Contacts app
    3. Select “Ask for location”
    4. Your contact will have 5 minutes to respond to your request.
      1. If they see your request and choose to share their location, you will receive their location through the app and in your e-mail.
      2. If they see your request and choose not to share their location, you will receive a notification and e-mail letting you know.
      3. If they do not respond to your request after 5 minutes you will receive their automatically through the app and in your e-mail.

    On your iOS device

    1. Open Trusted Contacts using your phone's web browser and sign-in with your Google account.
    2. Select their name from the list of people shown.
    3. Tap Request Location.
    4. Your contact will have 5 minutes to respond to your request.
      1. If they see your request and choose to share their location, you will receive an e-mail with a link to their location.
      2. If they see your request and choose not to share their location, you will receive an e-mail letting you know.
      3. If they do not respond to your request after 5 minutes you will receive their automatically through your e-mail.

    On your computer

    1. Open Trusted Contacts using your web browser and sign in with your Google account.
    2. Select their name from the list of people shown.
    3. Click Request Location.
    4. Your contact will have 5 minutes to respond to your request.
      1. If they see your request and choose to share their location, you will receive an e-mail with a link to their location.
      2. If they see your request and choose not to share their location, you will receive an e-mail letting you know.
      3. If they do not respond to your request after 5 minutes you will receive their automatically through your e-mail.

     

  2. Check if a contact is active or okay

    Once somebody has added you as a trusted contact you can take the following steps to check whether their device is connected, has signal, or has moved recently. This may be useful to confirm whether somebody you're concerned about is okay.

    On your Android device

    1. Open the Trusted Contacts app.
    2. Find the contact in the list of people.
    3. Their current status is shown underneath their name.

    Activity just now means that their phone has recorded movement (e.g. walking or touchscreen taps), in the last 20-30 minutes

    Activity in the last hour means that their phone has recorded movement in the last hour.

    Low battery, battery dead or offline indicates that their phone may be low on battery or offline.

    Your status is private to you and your trusted contacts. People can't see your status until you add them as a trusted contact. Likewise, a friend needs to add you as a trusted contact before you can see their status in the Trusted Contacts app.

    On your computer

    You currently are not able view a contact's status through a web browser.
  3. Share your location with a contact

    You can share your live location with a contact using Trusted Contacts. Your location is visible to the contacts that you select until you choose to stop sharing and will automatically update (up to a maximum of 24 hours).

    On your Android device 

    1. Open the Trusted Contacts app.
    2. Tap the Share Location action button top right of the screen.
    3. Select Choose Recipients.
    4. Select the contacts who'll see you location.
    5. Tap Share Location.

    On your computer

    You can only share your location from a mobile device.

     

  4. Send somebody a link with your location

    Once you have shared your location you can send somebody a link. With this link they can follow your live location from any web browser.

    • If your contact has Trusted Contacts installed they will receive a notification with your location immediately.
    • If your contact doesn't have Trusted Contacts installed they will receive an e-mail with a link to your location once you share it.
    • You can share a link with more people by following these steps:
      • Share your location, using the steps above.
      • Tap '+'.
      • Tap Share Link.
    Anybody with the link can see your location. Only send it to people you know.
  5. Reply when somebody asks for your location

    Once you add somebody as a trusted contact they can ask for your location. If you don't reply within 5 minutes then your location will be automatically shared with that trusted contact.

    Here's what happens when somebody asks for you location:

    1. Your phone will ring, like a phone call.
    2. A full-screen notification will tell you who's asking for your location.
    3. You have three choices:
      • Share your location immediately with that contact.
      • Decline, your location is not shared. Your contact will see you declined.
      • Don't answer the request, if the request is not answered after 5 minutes your location is automatically shared.
    You'll receive e-mails whenever somebody requests your location or your location is automatically shared. If you uninstall the Trusted Contacts app your contacts can no longer request your location.

     

  6. Pin a contact for quick access

    You can pin a contact to your notifications area. This will create a permanent notification for that contact allowing you to:

    • Quickly share your location with that person without needing to open the Trusted Contacts app,
    • See that person's status at-a-glance without needing to open the Trusted Contacts app.

    On your Android device

    1. Open the Trusted Contacts app.
    2. Find the contact you'd like to pin in the list of contacts.
    3. Tap the overflow menu "..."
    4. Tap Pin Contact

    You can repeat these steps to un-pin a contact.

  7. Add more contacts

    You can add more trusted contacts at any time. To add more trusted contacts, follow these steps:

    On your Android device

    1. Open the Trusted Contacts app.
    2. Tap Add Contacts at the bottom of the screen.
    3. Select the people you'd like to add as trusted contacts.

    On your computer

    You can't add or remove trusted contacts through your web browser. Please use the Trusted Contacts app.

     

  8. Remove somebody from my contacts

    You remove somebody at any time from your trusted contacts. By removing somebody you can:

    • Stop somebody from seeing your status or from being able to ask for your location,
    • Stop somebody from sharing their location with you.

    On your Android device

    1. Open the Trusted Contacts app.
    2. Find the person you want to remove in your list of trusted contacts.
    3. Tap the overflow menu '...' and tap Settings.
    4. Select the options you'd like to change.

    On your computer

    You can only remove trusted contacts from your mobile device.

Solve issues you might be facing

  1. Is Trusted Contacts draining my battery?

    When not being used Trusted Contacts should not have any significant impact on your phone's battery. When your location is being shared your device's GPS is being used more than normal so more power will be consumed.

    Trusted Contacts can still help you even if your phone is out of battery.
    • If your phone runs out of power while you're sharing your location your contacts can still see the last location sent to them.
    • If your location is shared with a contact while your phone is out of power (for example, if somebody asks for your location) then that contact will see the last known location of your device.
    • People you've added as a contact will be able to see that your phone is out of battery.
  2. How do I stop somebody from interacting with me?

    Trusted Contacts has several steps you can take to stop somebody from interacting with you.

    I want to stop somebody from asking for my location

    1. Open the Trusted Contacts app.
    2. Find that person in the list of contacts.
    3. Tap '...' and then Settings.
    4. De-select Allow to ask for my location and see my activity.
    5. Tap Update.

    I want to stop receiving notifications when somebody shares their location

    1. Open the Trusted Contacts app.
    2. Find that person in the list of contacts.
    3. Tap '...' and then Settings.
    4. De-select See updates.
    5. Tap Update.
    6. To stop that person from re-adding you as a trusted contact, select Ignore at the next step.
    7. If you change your mind you can change your Ignored Contacts from the Settings menu.

     

  3. Do my contacts need a Google Account?

    Your contacts do not need to have a Google Account to see your shared locations. For security reasons they do need to sign in to their Google Account to request your location, however.

  4. When are e-mails sent to my contacts?

    An e-mail is sent to your contacts when:

    • You add them as a contact,
    • You share your location with them (and they don't have the Trusted Contacts app), you post a note while sharing, you stop sharing your location,
    • You remove them as a contact (so they can no longer request your location),
    • You choose to stop receiving their shared locations.
      • If you block a contact by choosing Ignore then no e-mail will be sent.
  5. My location is not accurate when I share it

    When you share your location, your latest available location is immediately sent to your contacts. This location may be slightly out-of-date depending on the last time that you phone's GPS was used.

    When you share your location your phone's GPS is turned on and an updated location is sent to your contacts as soon as possible, meaning that the location your contacts see will be updated as newer information becomes available.

  6. Help in another language (Français, Deutsch, Espanyol, русский, ...)

    For help in any other language, please use Google Translate.

Policies and Terms

  1. Product Policies

    Trusted Contacts is a new personal safety app that allows users to share their location with a limited number of contacts. Our policies play an important role in maintaining a positive experience for our users. Please follow these policies when using the Trusted Contacts app.

    Spam
    Do not spam:

    • Do not aggressively send invitations or add people that you do not know as Trusted Contact.
    • Do not repeatedly share data, which can cause spam emails for the recipient.

    Hijacking and impersonation
    Do not use our Services to mislead or confuse users by pretending to be someone else.

    Do not use the service without somebody’s permission for example by using the Trusted Contacts app on their phone without permission.

    Stalking and Harassment
    Do not engage in harassing behavior such as constantly sending people a location request. Anyone using our Services to single someone out for malicious abuse, stalk or harass in other ways may be permanently banned from using the Services.
    In case you are a victim of harassment or stalking and you fear for your own safety, we encourage you to report these incidents to law enforcement.

    Use of Multiple Accounts
    Do not create or use multiple accounts to evade our policies or bypass blocks or otherwise subvert restrictions placed on your account. For example, if you’ve been blocked by another user or suspended for abuse, don’t create a replacement account that engages in similar activity.

    Illegal Activities
    Do not use our services to engage in or promote illegal activities.

    About our Policies and Terms
    These policies apply generally to Trusted Contacts. Please check the following pages for additional information on:

    All Google products and services are governed by their applicable terms of service.