Google Flights Search Contact Us form

Use this form to submit support issues, requests or complaints for Google Flights Search (please submit a separate form for each inquiry). Required fields are necessary so that the Google Flights support team is able to troubleshoot the issue/respond to your request as quickly as possible. After submitting the form, you will receive an auto-response from Google with a tracking number.

Applicable only to users in the EU or the UK:

If you are a business user based in the EU or the UK, you may apply to resolve a dispute under your agreement with Google Flights with mediation. Find more details about the mediators that we're willing to engage with and instructions about how to request mediation here. Except as required by applicable law, mediation is voluntary and neither you nor Google are obliged to settle disputes through mediation.

Note: Microsoft web browsers that are older than Edge are not supported. Please use Chrome for maximum reliability.

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First name *

Surname *

Email address *

Additional email addresses to include in communication

_{If you are submitting this issue on behalf of a partner, please include the partner's contact information below.}

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Summary *

Please enter a one-line summary of your request/issue/question

Partner name (or IATA code if applicable) *

Type of request *

Select Product to display additional fields

Are you representing a carrier or an online travel agency (OTA)? *

Category *

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Category *

Select Category to display additional fields

Category *

Select Category to display additional fields

Category *

Select Category to display additional fields

Category *

Select Category to display additional fields

Does your company already file S8 records with ATPCO? *

Select Category to display additional fields

Does your company already offer branded fares on your website? *

Select Category to display additional fields

What is the source of pricing for your website? *

Select Category to display additional fields

Please specify the current source of pricing for your website below. *

Please provide your Google account manager's email if known.

Otherwise leave blank.

Type of link *

Link specification and sample one-way/round trip links *

Provide details for integrating with environments, support and handling of interline bookings, sales/ticketing city, pricing system/booking engine and private/web fares

Additional details

Mobile, supported languages/countries, etc.

Additional files

Ex. Link spec documentation

Logo file (for carrier or OTA) *

Vector image format (SVG and EPS preferred). PNG is also accepted with min 500x500 px and max 2000x2000 px.

Logo file (for BoG) *

Vector image format: (SVG or EPS preferred).

PNG if submitted, must be minimum width of 768x264 px

Aspect ratio: rectangular logo needs to be wider than 1:1, but must not be wider than 2:1.

File size: image files cannot be larger than 5 MB

Colour format : RGB

Coloured bar: white or please specify colour desired

Please submit the contacts in this format

Format: last name, first name, email address, role(s)

ex: Smith, John, jsmith@your_company.com, Customer Service BoG

(click ‘Add additional’ link to add more contacts):

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Issue description *

Sample GFS URL showing issue *

Please ensure that link contains full trip details, including origin, destination, date, etc.
(ex. https://www.google.com/flights/#search;f=JFK,EWR,LGA;t=SFO;d=2016-02-15;r=2016-02-19;sel=JFKSFO0VX23,SFOJFK0VX26)

Expected results *

Any other details to help us reproduce or resolve the issue

Additional files

Screenshots, etc.

Type of issue *

GFS URL *

Please ensure that link contains full trip details, including origin, destination, date, etc.
(ex. https://www.google.com/flights/#search;f=JFK,EWR,LGA;t=SFO;d=2016-02-15;r=2016-02-19;sel=JFKSFO0VX23,SFOJFK0VX26)

Tax/surcharge code *

Please enter the two-character code; for example, ‘DL’.

Tax’s country code

Please enter the two-character code for the country of the tax; for example, ‘AR’.

Tax/surcharge descriptive name

Please enter a descriptive name; for example, ‘Argentina domestic Value Added Tax’.

Tax/surcharge currency code

Please enter a three-character currency code; for example, ‘USD’.

Tax/surcharge currency type

Tax/surcharge amount charged by GFS *

Please enter 0 (zero) if none.

Supporting information for the disputed tax/surcharge

Please provide the data source(s) to which you are comparing GFS results; for example, GDS or host system name, TTBS, carrier's tax department, etc.

Data source *

Tax/surcharge amount charged by data source *

Please enter 0 (zero) if none.

Tax/surcharge currency used by the data source

GDS/host system farecalc

Complete GDS/host system output

TTBS details and/or any additional information that you can provide

Supporting information from additional data sources, please include data source name

Additional files

Screenshots, etc.

Type of complaint *

Please describe the complaint *

Enter reference# (if applicable)

Additional notes:

OTA onboarding request

To begin the process to be listed on Google Flight Search (GFS) please submit your request via via this form instead.

Note: Please do not submit this form.

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