Book flights on Google

When searching for flights on Google, you'll usually have the option to book with an airline or online travel agency by going to their website. In some cases, you’ll be able to "Book on Google," completing your transaction with the airline or travel agency while staying on Google. Google acts only as an intermediary to securely pass your information to the airline or travel agency and isn’t a party to the transaction.

If you’re logged in to your Google Account, you can complete the booking quickly and securely using contact and payment info stored in your account.

How to book flights on Google

Important: All bookings are made directly with the relevant airline or online travel agency. Google doesn’t sell plane tickets, and won’t be a party to your booking transaction. 

  1. Search for flights on Google.
  2. After selecting a flight, choose the "Book on Google" option, if available.
  3. Enter passenger details, including name, gender, telephone number, birthdate, and email address. Click Continue. You may receive an email from Google once we process your order, however your booking isn’t confirmed until you receive confirmation from the airline or online travel agency.
  4. Choose a stored payment method or enter a new one, then click Continue.
  5. If available, you may see the option to Select seats. If you’d like to choose your seats before completing the reservation, click Add seats. Note: You can also select seats on the airline’s website after booking.
  6. Select seats for each passenger, for each leg of the flight, and then click Done
  7. Review your personal details and flight itinerary, making sure they’re correct.
  8. Click Book.
  9. Google will securely pass your traveler and payment details to the airline or online travel agency.

After you book

  • Once your booking has been processed, you'll receive a confirmation email from the airline or online travel agency.
  • As the party responsible for your booking, the relevant airline or online travel agency will provide customer support for your booking, including processing changes, cancellations, and handling any claims or complaints you have in connection with your flight.

Payment methods and transaction details

In most cases, your card will be charged when your booking is confirmed. Some airlines or online travel agencies may place a temporary authorization on your card when processing your booking request.

Accepted payment methods

You can pay with supported credit and debit cards shown during the booking process.

Cards enrolled in 3D secure

You may encounter a challenge during booking to verify the card.

What transactions look like on your bank statement

Your statement will show a charge from the airline or online travel agency, not from Google.

Disputes about charges

Google doesn’t process payments for flights. Contact the airline or online travel agency for all questions. For confirmed bookings, you can find the booking partner name and contact information in the confirmation email(s) you’ve received.

Get info about your booking

Google sends you an email if your booking was successful unless the booking partner requested otherwise. This isn't your confirmation email. The airline or booking partner responsible for your booking sends your confirmation email. Contact the airline or booking partner if you don’t receive confirmation within 24 hours.

Tip: If you don’t receive a confirmation email within 24 hours, check your spam or junk folder.

Change or cancel your reservation

If you’d like to change or cancel your reservation, contact the airline or online travel agency directly.

If you didn’t get an email with your confirmation code

  • Check your spam or junk folder.
  • If you booked the flight on Google, rather than on the airline’s or travel agency’s website, use this form to contact us for help.
  • If you booked the flight on the airline’s or online travel agency’s website, contact them directly for help.

Seats, amenities, and baggage

How to prepay for bags

In some cases, you'll have the opportunity to prepay any baggage fees during the last step in the booking process. Select "Add bags" to do so. 

Otherwise, visit the airline's website after you receive your booking confirmation. Using your last name and confirmation code, select the bag fees you’d like to prepay. 

How to select seats

Once you've received your booking confirmation, visit the airline's website. Using your last name and confirmation code, select available seats within your fare class.

Questions about airline amenities or pets

Contact the airline directly, as each airline may have different rules on amenities and pets.

Fees for checked baggage and carry-on restrictions

Airlines may have different rules and fees for checked baggage, as well as limitations on carry-ons or use of the overhead bins. Contact the airline directly with these questions, or check their website.

Other questions

First, try contacting the airline or travel agency directly for help. If you already contacted the airline or travel agency and still need help, contact us.

Terms and conditions apply to your booking

Your use of "Book on Google” is subject to the Google privacy policy and the Google Flight Search Booking Terms of Service.

Reservations are subject to the relevant airline or online travel agency’s booking terms and conditions.

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