You can find and book hotel rooms directly through AI Mode in Google Search. You can search for a hotel and book it right away.
Important:
- This article only applies to hotel reservations completed with a booking partner in Google ’s AI Mode.
- Currently, this feature is only available in the US, in English for select properties.
- When you book a hotel in AI Mode, you’re booking directly with the booking partner. This partner processes your payment, sends you a confirmation email, and handles any changes to your reservation.
- To book a hotel in AI Mode, you must:
- Be logged in to your Google Account.
- Be 18 years of age or older.
- Have or add a valid payment method saved in your Google Account for Google Pay.
- Have a US billing address saved for Google Pay.
Book a hotel room in AI Mode
- In AI Mode, search for hotels.
For example:
- “Show me hotels in [city name] from [check-in date] to [check out date].”
- “I want to book [hotel name] in [city name].”
- “I want to book [hotel name] from [check-in date] to [check-out date] for [number of guests] guests.”
- Select your preferred property, ensuring the dates and number of guests are accurate.
- Choose from the displayed booking options:
- Select "Continue on Google" to continue with your booking in AI Mode
- If a hotel isn't available to book in AI Mode, you will see the "Visit site" option to book directly on the partner's website.
- If you select “Continue on Google”, proceed to the next steps
- Finalize booking details:
- Select your desired room type.
- Once you select a room, a booking summary will appear with booking details. If there are multiple rate options available for the room you’ve chosen, you will be able to select one here. Provide your guest information (name, phone number) within the booking summary.
- Proceed to payment:
- Once you have confirmed your booking details are accurate, select the “Go to Payment” button, which will open a payment summary to confirm purchase.
- You might be asked to provide a valid payment method in your Google Pay account to proceed.
- If your booking is successful, you will see a confirmation message in AI Mode (see step 6 below).
Tip: You can manage your saved payment credentials in Google Wallet and broader transaction history using Google Pay. While you use Google payment services, Google retains your data as per Google Payments Privacy Notice.
- Confirm your booking
- Google displays a confirmation message with your itinerary information and confirmation number. You should take a note of the confirmation number displayed within AI Mode.
- You’ll receive a confirmation email directly from the booking partner at the email address you logged in with when using AI Mode. Google isn't a party to the booking transaction and doesn't send confirmation emails. It might take 5-10 minutes for the confirmation email to arrive in your inbox.
- If you can’t find your confirmation email, check your spam or junk email folder, or contact the booking partner directly.
Tips:
- Currently, this feature does not support child occupancy selection
- To ensure booking accuracy and facilitate the future tracking of your hotel reservations within AI Mode, please limit each session to one booking. When you complete a booking and wish to create a new booking, please open a new thread in AI Mode.
Learn about cancellations, changes & refunds
Since the booking partner manages your booking, all reservation modifications, cancellations, and refund requests are subject to the booking partner's terms and conditions.
To change or cancel your booking, you must contact the booking partner directly. Google can’t modify your reservation, cancel your booking, or process refunds.
Tip: Booking confirmations cannot be edited directly in AI Mode after booking is complete.
Membership rewards & promotional codes
Hotel booking in AI Mode does not currently support partner-provided promotional codes, reward points redemption or attaching loyalty numbers. If you have a pre-existing account with the booking partner, your bookings may not link to your partner account.
To link your booking with a partner’s account or request membership rewards benefits like loyalty points, contact the booking partner or hotel directly after your booking is confirmed.
Get help with your booking
Contact the booking partner
Since you booked directly with the booking partner, they’re your primary point of contact. Reach out to the booking partner you booked with for help with issues arising during booking, refunds, cancellations, confirmation emails, or issues at the hotel property.
Contact Google
If you experienced a technical issue within the AI Mode interface, a display error, or an issue with Google Pay, you can reach out to the Google team through the Contact Us form.
Tip: Do not use this form for refund requests, cancellations, or reservation modifications. Google Support can’t modify or cancel booking reservations.