Dec 1, 2023

My Google translate app stopped working, message ( can't translate) check connection try again. Help

Cleared catch and data uninstalled then reinstalled, restart my device and still not working

Details

Translate not displaying output,The Translate app (Android)

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All Replies (4)

Vijay Sivasubramanian

Gold Product Expert

PE - GAM, ATV, GTV & FBG.

Dec 2, 2023

Hi,

Try this, Force disable the app and enable it again. Then enable all permission settings on the app and see it fix the issue. Also, if you have multiple accounts on your device, try sign in with different account.

Thanks,

Last edited Dec 2, 2023

MosheTLV

Diamond Product Expert

Advertising Expert by Way of Engineering.

Dec 2, 2023

We covered this ; Search the community;

Again one of the following is the reason:

Low RAM;
An adblocker or antivirus;
Firewall blocking Translate
Your account is restricted (for that you need to test on Chrome)
Android version not updated;

One of these is the cause, typically it would below RAM

User 7650679132575626330

Jan 5, 2024

It's a Google issue (Android provides internet access to Chrome but not to Translate). None of the permissions relate to internet access.

MosheTLV

Diamond Product Expert

Advertising Expert by Way of Engineering.

Jan 5, 2024

@User 7650679132575626330;

As I explained this is either a user account issue (restricted- trying to "game" the system : too many translations? copyrights?) or a device issue(as explained above)

User 6844375157198767333

Jan 2, 2024

Mera phone gum ho gya hai

User 15001046548479655317

Jan 4, 2024

Have the exact same problem and nothing the devs have suggested for 2 years have worked to fix it, apart from NOT using your Google account. If you use the app "without an account" then the problem all of a sudden disappears.

MosheTLV

Diamond Product Expert

Advertising Expert by Way of Engineering.

Jan 4, 2024

“Have the exact same problem and nothing the devs have suggested for 2 years have"

This means that Google restricts your access to Translate