Notification

Due to low utilization, Chat support will no longer be available after Friday, May 10th. This will allow the team to focus on our Email offering with a goal of improving our partner communication experience overall. Please use our email option for all inquiries after that date.

Síðan sem þú baðst um er ekki í boði á þínu tungumáli sem stendur. Þú getur valið annað tungumál neðst á síðunni eða skyndiþýtt hvaða vefsíðu sem er yfir á tungumál að eigin vali með því að nota innbyggðan þýðingareiginleika Google Chrome.

Add more information about the service

You can add extra information that isn't about a service change.

Modify the service

GTFS Static

Modify the GTFS data to provide the updated service. When the data is published, it’ll accurately represent the operations for the next 7 days as recommended by the GTFS Best Practices.

GTFS Service Alerts

Provide Alerts with the effect MODIFIED_SERVICE.

Depending on the impact of the trip modification, select the appropriate SeverityLevel value:

  • UNKNOWN_SEVERITY
  • INFO
  • WARNING
  • SEVERE

Related articles:

Manual Alerts

Add a manual alert similar to the GTFS Service Alert.

Related articles:

Update Vehicle Occupancy

GTFS Vehicle Positions

Populate the OccupancyStatus field in the GTFS VehiclePositions feed.

This is how Google interprets the GTFS OccupancyStatus value:

  • MANY SEATS AVAILABLE:
    • EMPTY
    • MANY_SEATS_AVAILABLE
  • FEW SEATS AVAILABLE:
    • FEW_SEATS_AVAILABLE
  • STANDING ROOM ONLY:
    • STANDING_ROOM_ONLY
    • CRUSHED_STANDING_ROOM
    • CRUSHED_STANDING_ROOM_ONLY
  • FULL:
    • NOT_ACCEPTING_PASSENGERS

To follow social distancing policies, we suggest these values:

  • MANY_SEATS_AVAILABLE
  • FEW_SEATS_AVAILABLE
  • NOT_ACCEPTING_PASSENGERS

Related article:

Update station crowdedness

GTFS Service Alerts

Update station crowdedness with a Service Alert. Use stop_id with an appropriate alert active period. The stop_id can represent either a stop or platform, or an entity like stations or specific entrances or exits.

If the stop entity is closed, provide an Alert message for the appropriate stop entity with Effect=NO_SERVICE or Severity=SEVERE.

You can also provide occupancy levels. Make sure to give clear details in the title and description fields. 

If you want to provide occupancy levels, provide a message with Severity=INFO

If the station has reached a high level of occupancy, you may use Severity=WARNING

Related articles:

Manual Alerts

Add a manual alert similar to the GTFS Service Alert.

Related articles:

Add a public service announcement for a network, route, or stop

You can create a public service announcement for essential information, like “Wear a mask” or “Board in the rear of the vehicle.”

GTFS Service Alerts

If you want an alert message for medical emergencies, set the cause as MEDICAL_EMERGENCY and the effect as OTHER_EFFECT.

Related articles:

Manual Alerts

Add a manual alert similar to the GTFS Service Alert.

Related articles:

Redirect passengers to other web pages for extra information

GTFS Static schedules

You can direct passengers to a web page that has additional information about specific routes, stops, or agencies. Make sure the URL you provide directs passengers to a page for entities like route maps or stop schedules. Don’t provide URLs to pages that are set up for specific information.

  • Choose the type of entity for the redirect:
    • For routes: routes.route_url
    • For stops: stops.stop_url
    • For agencies: agencies.agency_url

Related articles:

GTFS Service Alerts

You can add a URL to redirect passengers to a page on your website that has more details about the alert with translatedString.

Related articles:

Manual Alerts

Add a manual alert similar to the GTFS Service Alert.

Related articles:

Need more help?

Try these next steps:

Search
Clear search
Close search
Main menu
18445540254215632529
true
Search Help Center
true
true
true
true
true
82656
false
false