Troubleshooting issues with Tilt Brush

If you are having issues using Tilt Brush, check out your options below.

Use our Tilt Brush product forum

For most issues with Tilt Brush, you can find your answer using the Product Forum

Common issues

Looking for saved files

If you have tried to export or save a file but you don’t see anything in Tilt Brush, the file has probably saved to your computer. Flip over your painting controller and check the history panel. It will display a list of all of your most recent actions or exports.

Lost artwork

Tilt Brush makes saves of your work in Documents\Tilt Brush\Sketches\Autosave. Each new sketch you create will have a separate autosave file, and Tilt Brush will store autosaves from your last five sketches. If you need to access an autosave, just drag it into the Sketches folder using Windows Explorer - it will have a Tilt Brush logo as its thumbnail in the Sketchbook.

After I launch Tilt Brush, a sad Tiltasaurus appears

This means your Head Mounted Display is not detected, and you'll need troubleshoot your HMD. Learn to troubleshoot your HTC Vive or your Oculus Rift.

Pink screen when starting Tilt Brush

This is commonly an issue with using an out-of-date version of DirectX. Make sure you're on the latest version of DirectX, and that you're running Tilt Brush on a PC that matches the minimum specs of the VR device you're using. 

Tilt Brush crashing or freezing

Antivirus software can sometimes interfere with Tilt Brush. Try disabling any AV or Firewall software you're running, and try starting Tilt Brush again. 

If you downloaded Tilt Brush through Steam, try refreshing the cache by choosing to "Verify Integrity of Game Files..." for Tilt Brush through the Properties window. 

Finding your log files

Every time Tilt Brush is run, a log file is generated "output_log.txt". That log file can typically be found at: C:\Users\<your name>\AppData\LocalLow\Google\Tilt Brush