Pay bills using Tez

You can pay your bills including mobile, television, electricity, water and gas using Tez.

Add a biller account to Tez

  1. Check to make sure that your biller is supported by Tez.
  2. Open Tez .
  3. From the bottom of the screen, slide up.
  4. Tap New and then type in the name of a biller.
  5. From the search results, tap the name of the biller and then Link account.
  6. Follow the instructions on the screen.
    • If you're asked to enter your Customer ID, you can find it on your physical bill or e-bill.

Pay a bill

  1. Open Tez .
  2. From the bottom of the screen, slide up.
  3. Tap New.
  4. Type in the name of a biller.
  5. From the search results, tap the name of the biller and then Make payment.
  6. Select an account. Learn more about payment limits using Tez.
  7. You'll see one of the following:
    • Pay a custom amount: Tap Make Payment and enter the amount that you’d like to pay.
    • Pay an available bill: On the bill, tap Pay Bill.
  8. Follow the instructions on the screen.
  9. When done, view the bill to confirm that the payment was successful.

Note: It usually takes up to 3 business days for payments to show up in your account.

View your bills

  1. Open Tez .
  2. From the bottom of the screen, slide up.
  3. Tap a biller. You’ll see a list with details of paid and pending bills, if any.

Check the status of your payment

  1. Open Tez .
  2. From the bottom of the screen, slide up.
  3. Tap a biller.
  4. Choose the bill payment.

Troubleshoot problems

Your physical bill and the Tez bill amounts are different.

Tez shows the most recent bill amounts received from the biller. If you see different amounts, contact your biller.

You paid more than your bill amount.

If you paid more than your bill amount, the extra amount should get used toward your next payment with the same biller. Check with your biller to confirm. `

To get a refund for the extra money paid, contact your biller.

Your payment failed but the money left your account.

Step 1: See how long it takes to get your money back

  1. Find your payment and check the status.
  2. If the status says 'Failed', you’ll see how many days it might take to get your money back.

Step 2: Wait, then check your bank account

After the stated number of days, check your bank account to see if you got your money back.

Step 3: Let us know if you didn't get your money back

  1. Open the payment that you want to report.
  2. Tap Raise Dispute.
  3. Follow the steps on the screen.
Your payment was successful but the biller hasn’t received the money.

Step 1: See how long it takes to pay the biller

  1. Find your payment and check the status.
  2. If the status says 'Success', you’ll see how many days it might take for the money to reach the biller.

Step 2: Wait, then check your bill status

After the stated number of days, check with your biller to confirm that the money has been paid.

Step 3: Let us know if the biller hasn't received the money

  1. Open the payment that you want to report.
  2. Tap Raise Dispute.
  3. Follow the steps on the screen
You want to pay your bill but your biller isn’t listed on Tez.

If your biller isn’t listed on Tez, you can’t pay your bills using Tez right now. You can share feedback and let us know which billers you’d like to see on Tez.

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