FAQ Articles

Account Management

1. Do I have to link a Google account to my Tenor account?

Yes. Tenor profile features require a Google account.

2. Why should I link my Google account to my Tenor account?

Linking enables Google Sign-In, providing you with improved access to your Tenor account, favorite content, and uploads on all Tenor apps.  

3.  I’m trying to log into the Tenor GIF Keyboard iOS app using Facebook, but the button has disappeared. How do I log in?

Facebook Login is no longer supported, but if you set a password on your Tenor profile, you can login with your username/password combination. You can begin the password reset process by clicking here or from the iOS app Sign In flow.

 

Once you have set your password, return to the login screen and use the “Sign in with Username” option. Be sure to enter your Tenor profile username or Facebook email address in the username prompt.

4. How can I terminate my Tenor account?

To terminate your Tenor account:

  1. Sign in on tenor.com
  2. Click the profile icon () in the top right hand corner, this will trigger a drop down menu
  3. Click ‘Edit profile’, a pop up will appear
  4. Click the ‘Delete Account’ button, a second pop asking you to confirm will appear
  5. Click ‘Delete Account’, once confirmed, your account should be deleted within 24 hours
 

 

 

Tenor GIF Keyboard iOS app users can terminate their Tenor account within the in-app Settings menu. If you have an iOS device, please open the 'GIF Keyboard' app, then navigate to ‘settings’ by going to your profile and pressing the gear icon. Press the ‘Delete Account’ option, once confirmed, your account should be deleted within 24 hours.

 


 

5. I forgot my username, what can I do to retrieve it?

Please reach out to support@tenor.com and provide us with the email address used when you first signed up with Tenor. 

6. Can I change my username?

Currently, we do not have a feature allowing users to change usernames. As such, the username created when first signing up is permanent. You will need to create a new account in order to have a new username.

7. How can I reset my password?

You can reset your GIF Keyboard password using your email address here: https://tenor.com/forgot-password.

Uploading & Managing Content

1. How do I upload content?

You have the ability to upload customized content to your keyboard and tag them so others can find them on their keyboard. We accept the following formats: GIFs, stickers, MP4s, JPEGs, and PNGs. Please only upload content that you own or have permission to post.

 

Here are the upload steps across different devices and entry points:

 

iOS Devices 

Open the Tenor GIF Keyboard app and click the upload button in the bottom menu. Follow the steps to complete the upload.

 

 

Android Devices 

Open the Tenor GIF Keyboard app and click the upload button in the bottom menu. Follow the steps to complete the upload. 

 

 

Desktop

 

Go to the Tenor website https://tenor.com and click the upload button on the top right hand corner of the home page. 

 

 

It may take up to 48 hours for GIFs to be approved for publication to our content library.

2. Where is my uploaded content?

It can take up to 48 hours for content to go through the approval process once uploaded. If you still do not see your content on your account after 48 hours from upload, feel free to reach out to us at support@tenor.com

3. How can I delete my content?

To delete your content:

  1. Sign in on tenor.com
  2. Open the page of the upload you wish to delete
  3. Click the delete icon () on the bottom of the image
  4. Once confirmed, your upload should be deleted within 24 hours

 

 

If you have an iOS device, please open the 'GIF Keyboard' app and click on your profile (button on the bottom right). From there, click on the 'Packs' button and find the pack called 'Saved'. You can delete your content by holding onto the image and tapping on the 'Delete' option that should appear. Here are some screenshots on this process: 

4. How can I recover a deleted piece of content?

Unfortunately, we are unable to retrieve content that has been deleted. You will need to re-upload the content again.

5. How can I delete GIFs posted on Slack?

To delete a GIF you have posted on Slack, an admin of your network would have to delete the message. This is because a GIF is sent in a message by the Tenor bot and only an admin of your Slack network can delete messages by another person/ bot.  

Report a Violation  

1. How can I report abusive and/or offensive content?

Currently, our app is rated 17+. A large portion of our library is user-uploaded and we do our best to ensure that uploaded content meets that rating. If there is a specific piece of content that you feel is inappropriate for the 17+ rating, you may flag it for review by holding down on the GIF on our app and scrolling to the “Report” button. On Tenor.com you click the flag button next to the content in question.

2. How can I make a copyright complaint?

If you would like to report a piece of content for copyright reasons, you may flag it for review. On the Tenor App you do this by holding down on the content and scrolling to the “Report” button. On Tenor.com you click the flag button next to the content in question.

 

 

 

 

 

 

 

 

 

 

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