FAQ Articles

Account Management

1. Do I have to link a Google account to my Tenor account?

Yes. Tenor profile features require a Google account.

2. Why should I link my Google account to my Tenor account?

Linking enables Google Sign-In, providing you with improved access to your Tenor account, favorite content, and uploads on all Tenor apps.

3. How can I terminate my Tenor account?

To terminate your Tenor account:

Sign in on tenor.com
Click the profile icon () in the top right hand corner, this will trigger a drop down menu
Click ‘Edit profile’, a pop up will appear
Click the ‘Delete Account’ button, a second pop asking you to confirm will appear
Click ‘Delete Account’, once confirmed, your account should be deleted within 24 hours

Tenor GIF Keyboard iOS app users can terminate their Tenor account within the in-app Settings menu. If you have an iOS device, please open the 'GIF Keyboard' app, then navigate to ‘settings’ by going to your profile and pressing the gear icon. Press the ‘Delete Account’ option, once confirmed, your account should be deleted within 24 hours.

4. I forgot my username, what can I do to retrieve it?

Please contact our support team and provide us with the email address used when you first signed up with Tenor.

5. Can I change my username?

Currently, we do not have a feature allowing users to change usernames. As such, the username created when first signing up is permanent. You will need to create a new account in order to have a new username.

Uploading & Managing Content

1. How do I upload content?

You have the ability to upload customized content to your keyboard and tag them so others can find them on their keyboard. We accept the following formats: GIFs, stickers, MP4s, JPEGs, and PNGs. Please only upload content that you own or have permission to post.

Here are the upload steps across different devices and entry points:

iOS Devices

Open the Tenor GIF Keyboard app and click the upload button in the bottom menu. Follow the steps to complete the upload.

Android Devices

Open the Tenor GIF Keyboard app and click the upload button in the bottom menu. Follow the steps to complete the upload.

Desktop

Go to the Tenor website https://tenor.com and click the upload button on the top right hand corner of the home page.

It may take up to 48 hours for GIFs to be approved for publication to our content library.

2. Where is my uploaded content?

It can take up to 48 hours for content to go through the approval process once uploaded. If you still do not see your content on your account after 48 hours from upload, feel free to reach out to us via our contact us form.

3. How can I delete my content?

To delete your content:

Sign in on tenor.com
Open the page of the upload you wish to delete
Click the delete icon () on the bottom of the image
Once confirmed, your upload should be deleted within 24 hours

If you have an iOS device, please open the 'GIF Keyboard' app and click on your profile (button on the bottom right). From there, click on the 'Packs' button and find the pack called 'Saved'. You can delete your content by holding onto the image and tapping on the 'Delete' option that should appear. Here are some screenshots on this process:

4. How can I recover a deleted piece of content?

Unfortunately, we are unable to retrieve content that has been deleted. You will need to re-upload the content again.

5. How can I delete GIFs posted on Slack?

To delete a GIF you have posted on Slack, an admin of your network would have to delete the message. This is because a GIF is sent in a message by the Tenor bot and only an admin of your Slack network can delete messages by another person/ bot.

Search Results

1. How does Tenor search recommend content?

How Tenor Recommends Content:

For Tenor to recommend relevant content for your searches, we use certain information, such as:

Your Search: The words you type in are the most important factor.
Your Language: We look at the language you're using to show GIFs in the same language.
Your Location: We consider where you're searching from to make sure we show GIFs that are relevant to your culture and region.

Partners Who Use Tenor:

Some apps and websites use Tenor to power their expression search. They can customize your experience through API parameters, such as:

Content Type: They can filter for just GIFs, stickers, or other types of content.
Appropriateness: They can set a rating like G or PG to avoid showing content that might not be suitable for everyone.
File Type: They can choose specific formats like .gif or .mp4.
Shape: They can get content in different shapes (square, wide, etc.) to fit where they're being used.
Random Results: They can choose to mix things up and show you unexpected content.
Specific Location: They can override your location if they know you're interested in a different region's content.
Specific Language: They can override your language if they know you want content in a different language.

What You Can Control:

You have a lot of control over the content you see!

Clear Searches: Use specific words to describe what you want.
Filters: Many apps using Tenor have filters to let you choose GIF types, ratings, and more.
Privacy Settings: You can manage your privacy settings on Tenor or the app you're using. This can affect the way we recommend content.

Why We Do This:

We want to make expression searching as fun and easy as possible. By understanding what you're looking for, we can show you the perfect content at the perfect moment.

Report a Violation

1. How can I report abusive and/or offensive content?

Currently, our app is rated 17+. A large portion of our library is user-uploaded and we do our best to ensure that uploaded content meets that rating. If there is a specific piece of content that you feel is inappropriate for the 17+ rating, you may flag it for review by holding down on the GIF on our app and scrolling to the “Report” button. On Tenor.com you click the flag button next to the content in question. To learn more about our abuse program policies and enforcement, please reference our policies help center article.

2. How can I make a copyright complaint?

If you would like to report a piece of content for copyright reasons, you may flag it for review. On the Tenor App you do this by holding down on the content and scrolling to the “Report” button. On Tenor.com you click the flag button next to the content in question. You can also make a copyright complaint via our policy reporting path, here.