Frequently asked questions

I no longer have tasks. Can I get more?

You get tasks based on your performance, which includes factors such as your accuracy and whether you have previously violated any of our policies. When your performance increases or pending tasks are reviewed, you get new tasks. When a requester needs more work done and adds them to the platform, you should find more tasks.

Why does it take so long to open a task?

Due to the popularity of certain tasks, when you open tasks, you might experience delays. Make sure your device is connected to the internet and refresh the screen. If the issue remains, wait for a few minutes and check again later.

I’ve been told that “this task isn’t right for me.” Why?

Before you can access the task, requesters of some tasks might require a specific skill set, which will be assessed via certain questions. You didn’t provide the most appropriate answers to these questions. This means that this task isn’t fully suitable for you. This assessment has no impact on your accuracy score. 

With the platform, Task Mate provides a wide variety of tasks. Check other tasks that might be better suited for you.

Why was my task result rejected? Why did my accuracy drop?

When other Taskers don’t agree with your answer, tasks will be rejected. This might affect your accuracy. The requester can’t reject tasks but the requester can perform a “spot check” on your work. As a reminder, if you don’t know the answer to a question, rather than risk an accuracy drop, click Skip.

Why won’t the images load?

Sometimes, the images provided by a requester might not load correctly. If this happens, either skip the task or check again later. If you notice this problem exists for more than 24 hours, contact us with the name of the task.

How will my demographic information be used?

It’s optional to provide your demographic information. If you provide this information, Task Mate uses it to show you the most relevant tasks.

Why are my tasks still under review for days?

To make sure that the tasks are accurate and of the quality that’s required, the tasks you do are often reviewed by other Taskers. If there are no available Taskers who are authorized to review, tasks can take a few days to be reviewed. In rare cases, tasks might take up to a week or longer to be reviewed.

I’d like a referral code

Thank you for your interest in Task Mate. At this time, we have limited access to Task Mate and we’re not able to extend further invites.

I found Task Mate invite codes being sold or distributed online. Are these real?

No, it’s very likely these aren’t real invite codes. We do not recommend purchasing invite codes from anyone.

What does the level shown in my profile mean? What are the levels in Task Mate?

Based on your accuracy and the tasks you’ve done, you’ll be assigned at a certain level. At higher levels, you’ll get more privileges. For example, you’ll be able to access the “review” tasks. This is where Taskers review each other's work. For a short amount of time, higher tiers may also get exclusive access to new projects.

Levels, requirements & privileges

Bronze

  • Privileges: Access to basic tasks.

Silver

  • Requirements: 4-star accuracy and at least 20 tasks completed.
  • Privileges: Access to basic tasks, ability to do field tasks, and ability to review the tasks of others.

Gold

  • Requirements: 5-star accuracy and at least 500 tasks completed.
  • Privileges: Early access to tasks compared to lower levels and higher task limit.

Platinum

  • Requirements: 5-star accuracy and at least 1000 tasks completed.
  • Privileges: Earliest access to tasks compared to lower levels, highest task limit, and ability to refer other users to Task Mate.

What does the accuracy shown in my profile mean?

Based on your performance, your accuracy is shown in your profile.

Star rating

Accuracy score

one star 

Less than 60% 

2 stars

60 - 69%

3 stars

70 - 79%

4 stars

80 - 89%

5 stars

90 - 100%

If you still need help:

Contact us