Trusted Stores Errors

The Google Shopping Country ID is a recommended but optional field. This error denotes that you have left this field blank in your Order Confirmation Module code.

This field does not affect core functionality, and leaving this warning unresolved will not prevent you from entering the monitoring period. However, merchants using Google Shopping should correct these errors to ensure proper integration. This integration will allow Google to more easily correlate specific products to data that you have provided in connection with Google Trusted Stores. If you have chosen to leave out this field, you may disregard this warning.

How to Fix: Provide the country information associated with the account used to submit product data feeds to Google Shopping, in the"gts-i-prodsearch-country" field.

Google Shopping Item ID is missing in the order confirmation module

The Google Shopping Item ID is a recommended but optional field. This error denotes that you have left this field blank in your Order Confirmation Module Code.

This field does not affect core functionality, and leaving this warning unresolved will not prevent you from entering the monitoring period. However, merchants using Google Shopping should correct these errors to ensure proper integration. This integration will allow Google to more easily correlate specific products to data that you have provided in connection with Google Trusted Stores. If you see this error on a non-product page or if you have chosen to leave out this field, you may disregard this warning.

How to Fix: Provide the Google Shopping Item ID in the "google_base_offer_id" field of the Google Trusted Stores JavaScript code.

Google Shopping Language ID is missing in the order confirmation module

The Google Shopping Language ID is a recommended but optional field. This error denotes that you have left this field blank in your Order Confirmation Module Code.

How to Fix: Provide the language associated with the account used to submit product data feeds to Google Shopping, in the"gts-i-prodsearch-language" field.

Google Shopping Account ID is missing in the order confirmation module

The Google Shopping Account ID is a recommended but optional field. This error denotes that you have left this field blank in your Order Confirmation Module Code.

This field does not affect core functionality, and leaving this warning unresolved will not prevent you from entering the monitoring period. However, merchants using Google Shopping should correct these errors to ensure proper integration. This integration will allow Google to more easily correlate specific products to data that you have provided in connection with Google Trusted Stores. If you see this error on a non-product page or if you have chosen to omit this field, you may disregard this warning.

How to Fix: Provide the Google Shopping Account ID in the "google_base_subaccount_id" field of the Google Trusted Stores JavaScript code.

<script> tag must not be included in a <htmlxmlns="http:>

The Trusted Stores JavaScript code is located within HTML <htmlxmlns="http:> tags.

Please move the Trusted Stores JavaScript outside of the <htmlxmlns="http:> tags.

<script> tag must not be included in a <esi:include>

The Trusted Stores JavaScript code is located within HTML <esi:include> tags.

Please move the Trusted Stores JavaScript outside of the <esi:include> tags.

"gts-i-price" is incorrect

The "gts-i-price" order level detail is a required field. This error denotes that you provided the price per unit of the item in an incorrect format.

How to Fix: Follow the required format when providing the item price associated with the order in the "gts-i-price" field of the Google Trusted Stores Order Confirmation JavaScript code. Required format: "123.45"

"gts-i-prodsearch-country" is incorrect

The "gts-i-prodsearch-country" order level detail is a recommended but optional field. This error denotes that you provided the the value in an incorrect format.

How to Fix: Follow the required format when providing the country information associated with the account used to submit product data feeds to Google Shopping, the"gts-i-prodsearch-country" field. Required format: "US" (ISO3166) Your value: "United States"

"gts-i-prodsearch-id" is incorrect

The "gts-i-prodsearch-id" order level detail is a recommended but optional field. This error denotes that you provided the the value in an incorrect format.

This is a recommended but optional field. This field does not affect core functionality, and leaving this warning unresolved will not prevent you from entering the monitoring period. However, merchants using Google Shopping should correct these errors to ensure proper integration. This integration will allow Google to more easily correlate specific products to data that you have provided in connection with Google Trusted Stores. If you have chosen to leave out this field, you may disregard this warning.

How to Fix: Follow the required format when providing the Account ID from Google Shopping. This value should match the account ID you use to submit your product data feed to Google Shopping.

"gts-i-prodsearch-language" is incorrect

The "gts-i-prodsearch-language" order level detail is a recommended but optional field. This error denotes that you provided the the value in an incorrect format.

Follow the required format when providing the language associated with the account used to submit product data feeds to Google Shopping, in the"gts-i-prodsearch-language" field. Required format: "en" (ISO639-1)

"gts-i-prodsearch-store-id" is incorrect

The "gts-i-prodsearch-store-id" order level detail is a recommended but optional field. This error denotes that you provided the the value in an incorrect format.

Follow the required format when providing the Google Shopping Account ID associated with the order in the "gts-i-prodsearch-store-id" field of the Google Trusted Stores Order Confirmation JavaScript code. Required Format: The Google Shopping Account ID is typically follows this format: "[0-9]+".

"gts-i-quantity" is incorrect

The "gts-i-quantity" order level detail is a required field. This error denotes that you provided the the quantity of the item in an incorrect format.

This field provides the quantity of each item, and is used in case of customer escalations.

How to Fix: Follow the required format when providing the item price associated with the order in the "gts-i-quantity" field of the Google Trusted Stores Order Confirmation JavaScript code. Required format: "123"

"gts-o-country" is incorrect

The "gts-o-country" order level detail is a required field. This error denotes that you provided the country code in an incorrect format.

This field specifies the country of the customer. Customers outside of the US will not be covered by the Trusted Stores guarantee.

Follow the required format when providing the shipping country associated with the order in the "gts-o-country" field of the Google Trusted Stores Order Confirmation JavaScript code. Required format: ISO3166 (example: "US")

"gts-o-domain" is incorrect

This is a required field. This error denotes that you provided the domain in an incorrect format.

Follow the required format when providing the domain name associated with the order in the "gts-o-domain" field of the Google Trusted Stores Order Confirmation JavaScript code. Required format: "www.mystore.com"

"gts-o-email" is incorrect

This is a required field. This error denotes that you provided the customer's email address in an incorrect format.

This field specifies the email address of the customer. This allows customers to view their orders in their account.

Follow the required format when providing the customer email address associated with the order in the "gts-o-email" field of the Google Trusted Stores Order Confirmation JavaScript code. Required format: "user@emailserver.com"

"gts-o-tax-total" is incorrect

This is a required field. This error means that the format of the tax amount is incorrect.

Follow the required format when providing the total taxes associated with the order in the "gts-o-shipping-total" field of the Google Trusted Stores Order Confirmation JavaScript code. Required format: "123.45"

<script> tag must not be included in a <center>

The Trusted Stores JavaScript code is located within HTML <center> tags.

Please move the Trusted Stores JavaScript outside of the <center> tags.

<script> tag must not be included in a <footer>

The Trusted Stores JavaScript code is located within HTML <footer> tags.

Please move the Trusted Stores JavaScript outside of the <footer> tags.

<script> tag must not be included in a <form>

The Trusted Stores JavaScript code is located within HTML <form> tags.

Please move the Trusted Stores JavaScript outside of the <form> tags.

An error occured while the tag was fired

The Trusted Stores JavaScript encountered an unspecified error when running.

Please refresh the page and try again.

Class name conflicts

A class used in the page's CSS conflicts with a class in the Trusted Stores CSS.

Conflicting class names can cause display issues, and may even cause the badge or order confirmation module to not work correctly.

Remove the "gts-" for any class names defined in your CSS styles. The "gts-" prefix is used by Google Trusted Stores, and such class names in the page may cause conflicts with the Google Trusted Stores code.

Incorrect DOCTYPE on the page.

The page uses an outdated HTML doctype tag.

Without a proper doctype, the badge may display incorrectly or stop working.

How to Fix: Set the DOCTYPE of each HTML page to "<! DOCTYPE html>". An incorrect DOCTYPE may cause some browsers to render the page in quirks mode, which isn’t supported by Google Trusted Stores.

Item level details of the order confirmation module are missing

Items level details are required in the Order Confirmation Module code. This error denotes that you did not include details for these fields.

Please provide complete item level details in your Order Confirmation Module code. The fields for these items start immedietly below <span class="gts-item">.

JavaScript is implemented more than once on the page.

You have implemented the Google Trusted Stores JavaScript more than once on your page.

The Google Trusted Stores code will not function correctly if it is implemented multiple times on the page.

Please remove any extra instances of the code until you only have one version of the Google Trusted Stores JavaScript implemented on your site.

Missing DOCTYPE on the page.

The page does not have an HTML doctype tag.

Without a proper doctype, the badge may display incorrectly or stop working.

Set the DOCTYPE of each HTML page to "<! DOCTYPE html>". An incorrect DOCTYPE may cause some browsers to render the page in quirks mode, which isn’t supported by Google Trusted Stores.

Order confirmation module is implemented more than once

The code for the order confirmation module was implemented more than one time on the same page.

Having the code duplicated may cause the code to work incorrectly or stop working.

The Trusted Stores Order Confirmation Javascript code must be implemented exactly once on the order confirmation page. Remove any duplicate implementations of the code.

robots.txt unexpected return code 0

A robots.txt file was not found on the domain

Serve both an 'http' and 'https' version of the robots.txt file.

Invalid or missing account ID

The "id" field in the Badge javascript code is required field. This error denotes that you have left this field blank, or have provided your Trusted Stores account ID in an incorrect format.

Your Trusted Stores account ID can be found in the top-right corner of your Trusted Stores account, next to the "Manage account" text. Provide this account ID in the "id" field of the Trusted Stores badge JavaScript code.

Code found outside of <body> tag

The Trusted Stores JavaScript code is located outside of your HTML <body> tag.

We recommend moving the Trusted Stores JavaScript inside of your <body> tag.

<script> tag must not be included in a <td>

The Trusted Stores JavaScript code is located within HTML <td> tags.

Please move the Trusted Stores JavaScript outside of the <td> tags.

<script> tag must not be included in a <div>

The Trusted Stores JavaScript code is located within HTML <div> tags.

Please move the Trusted Stores JavaScript outside of the <div> tags.