For help with Google Store purchases that you received in the last 15 days, including pricing and refund questions, please contact us here. For help on common issues with your Google Store order, check out this guide.

Request a price match

What qualifies under our price match policy?

Google Store matches advertised online prices from qualifying retailers. You can select your country below.

Price matches are available after you make your Google Store purchase, so if you find a better deal during the standard return window, we’ll refund the difference.

Refunds can be processed as soon as your product is dispatched.

The following conditions apply:

  • Up to two refunds per customer per model.
  • You must make your request within the standard return period.
  • Online pricing must be in the same currency as the currency used to purchase the qualifying product on Google Store.
  • The advertised price must be for the same model (same colour and memory, if applicable).
  • The advertised price must still be in effect when the adjustment is requested (if Google Store is out of stock, no rain checks apply).
  • You must provide a live, publicly accessible link to the promo or web page that verifies the price. PDFs, screenshots, pictures or individual price quotes are not accepted.
  • For phones, price match is available for unlocked models only. We’re unable to match pricing for operator models.
  • Excludes: Contract mobile phones or financing deals; special daily or hourly deals; pre-order or trade-in offers; wholesale, special business, members-only or educational pricing; mail-in, coupon or gift card offers; pricing errors; product bundles or items at no charge; bundled services or support; clearance, open box, refurbished or pre-owned items; and products dispatched or sold by third-party sellers on competitor’s website.
  • If we suspect fraud or unauthorised reseller activity, Google reserves the right to decline a price match.

Find a qualifying retailer

Use the table below to find qualifying retailers in your country.

 
Country Authorised retailers
New Zealand JB Hi-Fi
Country Authorised retailers
Ireland
  • Argos
  • Curry's
Country Authorised retailers
Singapore
  • Challenger
  • Courts
Country Authorised retailers
United Kingdom
  • Amazon (sold by Amazon.co.uk)
  • Argos
  • Curry's
  • John Lewis
Country Authorised retailers
Australia
  • Bunnings
  • Harvey Norman
  • JB Hi-Fi
  • Officeworks
  • The Good Guys
Country Authorised retailers
Japan
  • Bic Camera / ビックカメラ
  • Edion / エディオン
  • Yamada Denki / ヤマダ電機
  • Yodobashi Camera / ヨドバシカメラ
Country Authorised retailers
South Korea
  • GMarket
  • Himart
Country Authorised retailers
Taiwan
  • Momo.com
  • PChome
  • Taiwan Mobile
  • Shopee: Google.TW
Country Authorised retailers
Austria

Media Markt

Country Authorised retailers
Belgium

Media Markt

Country Authorised retailers
Denmark
  • Clas Ohlson
  • Elgiganten
Country Authorised retailers
Finland
  • Clas Ohlson
  • Elgiganti
Country Authorised retailers
France
  • Boulanger
  • Carrefour
  • Darty
  • Fnac
Country Authorised retailers
Germany
  • Bauhaus
  • Media Markt
  • Saturn
  • Tink
Country Authorised retailers
Italy
  • Mediaworld
  • Unieuro
Country Authorised retailers
Netherlands
  • Bol.com
  • Coolblue
  • Media Markt
Country Authorised retailers
Norway
  • Clas Ohlson
  • Elkjøp
Country Authorised retailers
Portugal

Media Markt

Country Authorised retailers
Spain
  • El Corte Inglés
  • Media Markt
Country Authorised retailers
Sweden
  • Clas Ohlson
  • Elgiganten
  • Media Markt
Country Authorised retailers
Switzerland

Digitec

Country Authorised retailers
Canada
  • Amazon (sold by Amazon.ca)
  • Best Buy
  • The Source
  • Walmart
Country Authorised retailers
Puerto Rico
  • Amazon (sold by Amazon.com)
  • B&H
  • Best Buy
  • Target
  • Walmart
Country Authorised retailers
United States
  • Amazon (sold by Amazon.com)
  • B&H
  • Best Buy
  • Target
  • Walmart

What qualifies under our price protection policy?

If you make a purchase on Google Store and the Google Store price decreases within the standard return period, ​you may be eligible for a partial refund to match the lower price. The following conditions apply:

  • You must make your request within the standard return period.​
  • If a lower price is the result of a promotion on Google Store and eligibility requirements are indicated in that promotion’s Terms and Conditions, you must meet all of them prior to making a price protection claim. Promotion Terms and Conditions are typically found at the bottom of the Google Store page.
  • ​If you received a promotional price on your original purchase, price protection doesn't apply for any Google Store promotion launched subsequent to your purchase.
  • Protection doesn't apply to price changes on refurbished products.

Requesting a price adjustment

To request a price match or price protection adjustment, contact us.
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