Manage your Nest Aware subscription on the Google Store

You can save recorded footage and receive advanced alerts when you purchase a Nest Aware subscription with a compatible Google Nest device. This article gives you details about taxes, payment methods, renewals, and cancellations.

Get a Nest Aware subscription from Google Store

You can sign up for Nest Aware to get more video history, smart alerts, and other useful household features. Learn how much Nest Aware costs.

To set up a new Nest Aware subscription:

1. Go to store.google.com and sign into your Google account.
2. Select Your subscriptions.
3. Under "Available subscriptions," find "Nest Aware" and select Get started.
4. Find the home you want to add to Nest Aware and select Get started.
   • Tip: Before you buy your subscription, be careful to pick the correct home. Learn how to check your different homes inside the Nest app.
5. To set up your Nest Aware subscription, follow the on-screen steps.
6. Your subscription will start after your $0 trial ends or within 24 hours if your trial has already ended.

Tip: For more help, learn about how to buy and manage your Nest Aware subscription in the Nest Help Center.

Change your payment method

You can change the card or payment method you use to pay for your subscription:

1. Go to Your subscriptions.
2. Select Change payment method for the subscription you'd like to update.
3. Select a payment method Update.

Tip: If you want to switch from a trial to a paid subscription or understand your bill better and need help, learn more about Nest billing issues.

Switch your Nest Aware subscription

Important:

• You can’t purchase any new Nest Aware - 1st generation subscriptions once you migrate your Nest account to Google.
• You can’t change your billing plan cycle from monthly to annual or from annual to monthly.
• You can upgrade from Nest Aware 2nd gen to Nest Aware Plus at any time.

You can switch between Nest Aware and Nest Aware Plus at any time. Visit the Subscription Management page to change your plan.

Cancel your subscription

To cancel your Nest Aware subscription, you first need to determine where you bought your subscription. Before you cancel, be sure to check the Nest Aware cancellation policies.

• If you bought through Google Play: Learn how to cancel your Google Play subscription.
• If you bought through Google Store: Follow the steps below.

Cancel through Google Store

1. Go to the Subscription management page.
2. Sign in with Google.
3. On the “Subscriptions” page, select the subscription you’d like to cancel.
4. On the right, select More Cancel subscription.
   • A summary of charges will be provided.
5. To complete the cancellation, select Cancel subscription.

Important: When you cancel a Nest Aware subscription, you'll lose your sound detection clips and any video you haven't saved. Before you cancel, learn how to save important clips.

Understand your Nest Aware subscription

Learn how your account is charged for your Nest Aware subscription and the type of plan you have.

How your Nest subscription is renewed

Subscription renewals are billed to your saved payment method every month or year automatically. Renewal periods are based on the billing cycle you selected when you first purchased your Nest Aware subscription.

Taxes on your Nest Aware subscription

When you subscribe through Google Store in Canada, Mexico, or the US, your billing address determines your taxes.

• There’s no tax change in your current billing period if you move to a new home after you start your subscription.
• Your next subscription payment, with a possible tax change, will be based on your new billing address.
• Subscription price includes Value-Added Tax (VAT) and Goods and Services Tax (GST).
• You don’t get charged more in taxes in countries or regions with VAT or GST.

Tip: Your subscription invoice will explain the taxes you pay for your Nest Aware subscription. You can go to any of your invoices through Google Pay.

How your bill works

To manage your subscription and understand your bill, check which subscription type you have. Learn more about your Nest Aware subscription and bill.

If you need more help with your Nest service

For questions about payment methods, help with your Nest account, camera setup instructions, and more, go to the Google Nest Help Center. You can also contact Nest support.