Before you get your phone repaired, make sure to back up data.
Set up or cancel your repair
Can’t find device info or repair typeLearn how to find your device’s IMEI. Only Pixel (of any size or generation) IMEIs can be entered and repaired.
Contact us with the error you get when you try to check out, along with your contact information and IMEI.
Mail-in
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To cancel a repair order, you need to do it before you send in your device.
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If you don’t take action on your repair order, it will be canceled automatically within 30 days.
Walk-in:
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To cancel or change your repair order, contact your local repair partner.
Get status updates
To see details about your mail-in repair, visit your Google Store order history, then tap or click Repairs to see your repair history. To see details about your walk-in repair, contact your repair partner.
Repair updates are missingIf you don’t see updates on your repair, see below for estimates.
Mail-in
- For mail-in, the overall repair process takes about 7–10 business days after you send your device.
- If you request a prepaid shipping package, we’ll send it to you in 1–2 business days.
- After inspection, if your repair order needs to be updated, you'll be asked for approval. Once you approve and check out with the final cost, the order will be completed in the next 2–3 business days. If you decline the update, your device will not be repaired, and will be returned in the next 1–2 business days.
Walk-in
- To get an update on the status of your repair, contact the repair partner where you dropped off your phone.
If you mailed your device for repair, learn how to track your shipment. For the most current information, we recommend using tracking numbers or tracking links from your carrier.
For prepaid packaging: Check emails from the Google Store that have tracking links, or your Google Store order history.
From the page titled "Order history," at the top right, tap or click Repairs to see your repair history.
You can also learn how to track your shipping kit.
Each device repaired by a service repair center has the greater of either (1) the remainder of the device's original warranty or (2) an additional 90-day warranty post-repair.
If you have the same issues with your device that you've mailed in for repair, contact us. If you have problems with a device that you've dropped off for repair, contact your repair partner.
If there are new problems with your device, start a new repair request.
Understand charges & payments
Learn about authorizations and charges for repairsMail-in:
When you place your repair order, your payment method will be authorized for the estimated repair cost. Once the inspection is complete and if no extra items need to be fixed on your device, you'll be charged and the repair will begin.
If more items need to be fixed on your device after we inspect it, we’ll contact you. You have 10 days to accept and pay the updated cost, or decline the update. If we don’t hear from you in that time, we’ll send the phone back to you unrepaired and you won't be charged.
Walk-in:
After you drop off your phone at a repair partner and there is other damage that was found during inspection, you'll be contacted to inform you that there will be additional charges for the repair. The charges will need to be accepted for the repair to begin.
You might also be charged for repairs even if your phone is in-warranty, because some damage types (like cracked screens and liquid damage) aren’t covered by the manufacturer’s warranty.
Mail-in:
After your phone is inspected, if more items need to be fixed, you'll be contacted to approve the new cost before moving forward with the repair. All damage in the repair order is repaired at the same time, so partial repairs aren't available.
You have 10 days to accept and pay the updated cost, or decline the update. If we don’t hear from you in that time, we’ll send the phone back to you without fixing anything.
For more information, contact us.
Walk-in:
After you drop off your phone at a repair partner and there is other damage that was found during inspection, you'll be contacted to inform you that there will be additional charges for the repair. The charges will need to be accepted for the repair to begin.
If you’re charged an incorrect amount for an updated order or charged for a canceled order, make sure you have the IMEI and order number ready, then contact us.
