Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience. For more information about Google Store orders, click here.

Send or return a gift on Google Store (US only)

If you’re located in the US, you can send items bought from the Google Store as gifts.
Important:
  • Not all items can be sent as gifts. Stadia, Live Cases, trade-ins, services, and subscriptions aren’t available for gifting.
  • The entire cart is a single gift order. To send gifts to multiple people, create separate orders.
  • Some shipping options might not be available.

Order a gift

  1. Place an applicable item in your cart.
  2. Select the Add a personalized gift message checkbox.
  3. Select Check Out.
  4. Choose a shipping option and form of payment.
  5. Select Confirm purchase.

Return a gift you received

Important:

  • To return a gift, you must be signed in to a Google Account. If you don’t have an account, you can set one up.
  • If you have multiple Payments profiles, you might also need to select one.
  • You can only return an item if the sender marked it as a gift when they ordered. If you don’t have the order ID from the original package, ask the sender to find it in their order history.

When you return a gift you’ve received, you can only get Google Store credit.

The credit from returns:

  • Doesn’t expire
  • Isn’t transferable
  • Only works on items sold in Google Store
  1. Go to store.google.com/giftreturns.
  2. Enter the order ID and shipping zip code.
  3. Select Find gift.
  4. Check the box next to the items you want to return.
  5. Select Continue.
  6. Review your return and select Confirm return.

You’ll receive an email with shipping labels. After you package and ship each item in a separate box, you’ll receive Google Store credit for the purchase cost of the items.

Return a gift you ordered

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