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Get Preferred Care from the Google Store

When you buy an eligible device from the Google Store or a retail partner, you can also purchase a Preferred Care1 plan.

Choose your location:

Preferred Care 2-year plan

The Preferred Care 2-year plan includes:
  • Either a one-time payment or financed monthly payments
  • Coverage for mechanical or electrical breakdowns incurred after Google’s warranty expires
  • Coverage for accidental damage, such as item drops, liquid spills, and cracks
  • Available exclusively for:
    • Pixel Watch 2
    • Pixel Tablet
    • Pixel Fold
    • Pixel 8 Pro
    • Pixel 8
    • Pixel 7a
    • Pixel 7 Pro
    • Pixel 7
    • Pixel 6a
    • Pixel 6 Pro
    • Pixel 6
    • Pixel 5a (5G)
    • Pixel 5
    • Pixel 4a (5G)
    • Pixel 4a
    • Pixel Slate
    • Pixelbook
    • Pixelbook Go

Preferred Care monthly plan

The Preferred Care monthly plan includes:

  • Monthly automatic renewal for up to 60 months for Pixel 6a items or newer. Monthly automatic renewal up to 36 months for older items
  • Coverage for mechanical or electrical breakdowns incurred after Google’s warranty expires
  • Coverage for accidental damage, such as item drops, liquid spills, and cracks
  • Available exclusively for:
    • Pixel Watch 2
    • Pixel Tablet
    • Pixel Fold
    • Pixel 8
    • Pixel 8 Pro
    • Pixel 7a
    • Pixel 7 Pro
    • Pixel 7
    • Pixel 6a
    • Pixel 6 Pro
    • Pixel 6
    • Pixel 5a (5G)

Benefits vary by item. Restrictions apply. For full details of benefits, limitations, and exclusions, check your state-specific coverage documents. You may cancel at any time.

Buy Preferred Care with your item on the Google Store

To purchase Preferred Care with a device from the Google Store:

  1. Select a device and continue to the Services page.
  2. In the "Preferred Care" box, select Add to order.
  3. Complete the checkout process. Your coverage period begins on the date you enroll in Preferred Care, or the date Google ships your device, whichever is later.

Buy Preferred Care after you’ve purchased a device

You bought a device from Google Store

You can add Preferred Care to your device within 30 days of purchase:

  1. Navigate to the Preferred Care management page at store.google.com/preferred_care.
  2. Locate the device order you’d like to add Preferred Care to and click Review and buy.
  3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Tip: When you buy Preferred Care through the Google Store, Assurant1 handles repair or replacement. Assurant is the Google Store partner who provides coverage for your item after Google’s warranty expires for mechanical or electrical breakdown claims. Assurant also provides coverage upon enrollment, or when Google ships your device, whichever is later, for accidental damage claims.

You bought a device from a retail partner

You can add Preferred Care to your device within 30 days of purchase:

  1. Check the Preferred Care eligibility page.
  2. Purchase the coverage.
  3. Once you’ve purchased Preferred Care, a new order will be generated with a separate email confirmation.

What Preferred Care covers

Accidental damage

Covers accidental damage, such as drops, liquid spills, and cracks for as long as the device is enrolled. Pricing, service fees, and claim limits can be found below.

Mechanical or electrical breakdowns

Covers your device from mechanical or electrical failure after Google’s warranty expires for as long as the device is enrolled. You can find pricing and service fees below.

Coverage, cost & service fees/deductibles*

Category

Device

 Plan per item

Accidental damage2 walk-in screen only repair service fee

 Mechanical or electrical breakdown & accidental damage (All other service fee)

Phones

 Pixel Fold

Two-Year plan:

$279 USD

Monthly plan:

$15 USD

Duration: 60-month maximum

 $29 USD $129 USD

Pixel 8 Pro

Two-Year plan:

$249 USD

Monthly plan:

$12/mo USD

Duration: 60-month maximum

$29 USD

$129 USD

Pixel 8

Two-Year plan:

$159 USD

Monthly plan:

$8/mo USD

Duration: 60-month maximum

$29 USD

$79 USD
Pixel 7a

Two-Year plan:

$99 USD

Monthly plan:

$5 USD

Duration: 60-month maximum

 $29 USD $49 USD
Pixel 7 Pro

Two-Year plan:

$199 USD

Monthly plan:

$9/mo USD

Duration: 60-month maximum

 $29 USD $99 USD
Pixel 7

Two-Year plan:

$149 USD

Monthly plan:

$7/mo USD

Duration: 60-month maximum

 $29 USD $79 USD
Pixel 6a

Two-Year plan:

$99 USD

Monthly plan:

$5/mo USD

Duration: 60-month maximum

 $29 USD $49 USD

Pixel 6 Pro

Two-Year plan:

$199 USD

Monthly plan:

$9/mo USD

Duration: 36-month maximum

$29 USD

$149 USD

Pixel 6

Two-Year plan:

$149 USD

Monthly plan:

$7/mo USD

Duration: 36-month maximum

$29 USD

$99 USD

Pixel 5a (5G)

Two-Year plan:

$99 USD

Monthly plan:

$5/mo USD

Duration: 36-month maximum

$69 USD

$99 USD

Pixel 5

Two-Year plan:

$129 USD

$99 USD

$129 USD

Pixel 4a (5G)

Two-Year plan:

$129 USD

$99 USD

$129 USD

Pixel 4a

Two-Year plan:

$99 USD

$69 USD

$99 USD

Pixel 4

Two-Year plan:

$149 USD

$79 USD

$129 USD

Pixel 4 XL

Two-Year plan:

$149 USD

$99 USD

$149 USD

Pixel 3a

Two-Year plan:

$89 USD

$29 USD

$79 USD

Pixel 3a XL

Two-Year plan:

$89 USD

$39 USD

$89 USD

Pixel 3

Two-Year plan:

$129 USD

$49 USD

$99 USD

Pixel 3 XL

Two-Year plan:

$129 USD

$79 USD

$129 USD

Pixel 2

$129 USD

N/A

$79 USD

Pixel 2 XL

$129 USD

N/A

$99 USD
Tablets Pixel Tablet

2-year plan:

$99 USD

Monthly plan:

$5/mo USD

Duration: 60-month maximum
 

 N/A $49 USD

Watches

Pixel Watch 2

Two-Year plan:

$89 USD

Monthly plan:

$4/mo USD

Duration: 60-month maximum

N/A

$49 USD

Laptops

Pixelbook Go

Two-Year plan:

$149 USD

N/A

$99 USD

Pixelbook

Two-Year plan:

$249 USD

N/A

$99 USD

Pixel Slate

Two-Year plan:

$149 USD

N/A

$99 USD

Claim limits

Important: There's no limit for mechanical breakdown claims after Google's warranty expires.

Category

Device

2-year plan

Monthly plan

Phones

Pixel 6, 6 Pro, and future devices

Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement

Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement

Pixel 5a (5G)

 2 covered accidental damage claims over 24-month period 2 covered accidental damage claims per consecutive 12-month period

Pixel 5 and prior devices

 2 covered accidental damage claims over 24-month period

N/A
Tablets Pixel Tablet Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement
Watches Pixel Watch 2 Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first repair or replacement

Laptops

All available

 2 covered accidental damage claims over 24-month period

N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

  • Start your claim ASAP: Your claim must be reported within the timeframe indicated in your coverage documents.
  • If your device's screen is cracked, an IMEI number (for phones) or serial number (for all other devices) is required. Walk-ins are only available for Pixel screen-only repair. Replacement parts used for repairs will come from our authorized servicer's inventory. Replacement parts may include reconditioned, rebuilt, or new parts of similar kind and quality to the original item parts.
    • The inner screen of foldable devices isn’t eligible for cracked screen repair. If your inner screen is damaged, you can file a claim for device replacement and the Accidental Damage - Other deductible will apply.
  • If your item malfunctions, go to mydeviceprotect.com or call Assurant at 877-406-4372.
    • In the case of mechanical or electrical breakdown and if your Google warranty has expired, contact Assurant.
  • If you don’t know how long it’s been since you bought your item, check your order history on the Google Store .
  • If your claim is authorized for a replacement, your replacement must be shipped to the same country or region where you bought coverage.
File a Preferred Care claim on the web
To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready. To find your item’s IMEI number or serial number, go to your order details page.
File a Preferred Care claim over the phone
  1. To find your item’s IMEI number or serial number, go to your order details page.
    • Tip: Phones have IMEIs. Other devices have serial numbers.
  2. Call Assurant at 877-406-4372. You must provide a credit card, debit card, or eCheck to pay the service fee/deductible, as listed in the service fee/deductible chart.
What to do with your broken item
  1. If your claim is authorized for a replacement, you get an email confirming your approved replacement. If your claim is authorized for walk-in repair, you get an email with walk-in center location information.
  2. If you get a replacement item for a mechanical/electrical breakdown or accidental damage claim:
    • Pixel phone users: Reset your broken item to factory settings, if possible. Remove the SIM card from your broken item and place it in the new one.
    • Pixelbook and Pixel Slate users: Reset your broken item to factory settings, if possible.
  3. Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged item. You can reuse the box your replacement came in.
  4. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
  5. To find out how to ship your package, check the shipping label.
  6. If you filed a mechanical/electrical breakdown or accidental damage claim, send your damaged or defective item back within 14 days of replacement delivery.
    • If you don't return your item in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
    • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you can get a replacement

You may be eligible for a replacement in the case of accidental damage, mechanical, or electrical breakdown.

Replacements aren't available if your claim is for accidental damage and you've reached your maximum claim limit.

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read Preferred Care from the Google Store coverage documents.

Disclaimers

*Plus tax, if applicable.

Service Contract Providers:

  • California: Sureway, Inc.
  • Florida: United Service Protection, Inc.
  • Oklahoma: Assurant Service Protection, Inc.
  • All other US states: Federal Warranty Service Corporation

For full details on obligors, benefits, limitations, and exclusions refer to Sample Coverage Documents.

Service is provided at our Assurant-authorized repair centers.

Important: Walk-in centers aren't available in every state. Check locations here.

Preferred Care 2-year plan

The Preferred Care 2-year plan includes:

  • One-time payment or financed monthly payments 
  • Hardware failure coverage due to manufacturer's defects in material and workmanship after Google’s warranty expires
  • Product damage coverage, such as liquid resistance failure and screen failure
  • For users outside of Quebec with the Pixel 8 or newer phones, the 2-year plan also includes failure to locate coverage. Coverage applies if your device is missing and Find My Device fails to locate it.
  • Available exclusively for: 
    • Pixel Watch 2
    • Pixel Tablet
    • Pixel Fold
    • Pixel 8
    • Pixel 8 Pro
    • Pixel 7a
    • Pixel 7 Pro
    • Pixel 7
    • Pixel 6a
    • Pixel 6 Pro
    • Pixel 6
    • Pixel 5
    • Pixel 4a (5G)
    • Pixel 4a
    • Pixel Slate
    • Pixelbook
    • Pixelbook Go 

Preferred Care monthly plan

The Preferred Care monthly plan includes:

  • Monthly automatic renewal for up to 60 months for Pixel 6a items or newer. Monthly automatic renewal up to 36 months for older items
  • Hardware failure coverage due to manufacturer's defects in material and workmanship after Google’s warranty expires 
  • Product damage coverage, such as liquid resistance failure and screen failure.
  • For users outside of Quebec with the Pixel 8 or newer phones, the monthly plan also includes failure to locate coverage. Coverage applies if your device is missing and Find My Device fails to locate it.
  • Available exclusively for: 
    • Pixel Watch 2
    • Pixel Tablet
    • Pixel Fold
    • Pixel 8
    • Pixel 8 Pro
    • Pixel 7a
    • Pixel 7 Pro
    • Pixel 7
    • Pixel 6a
    • Pixel 6 Pro 
    • Pixel 6

Benefits are dependent on the item. Restrictions apply. For full details of benefits and exclusions, check your terms and conditions. You may cancel at any time.

Buy Preferred Care with your item on the Google Store

To purchase Preferred Care with an item from the Google Store:

  1. Select an item and continue to the Services page.
  2. In the "Preferred Care" box, select Add to order.
  3. Complete the checkout process. Your coverage period starts when your item ships.

Buy Preferred Care after you’ve purchased an item from the Google Store

You can add Preferred Care to your device within 30 days of purchase:

  1. Navigate to the Preferred Care management page at store.google.com/preferred_care.
  2. Locate the item order you’d like to add Preferred Care to and click Review and buy.
  3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Tip: When you buy Preferred Care from the Google Store, Assurant®1 administers item repair or replacement.

What it covers

Product damage

Preferred Care 2-year and Preferred Care monthly plans:

  • Covers product damage or hardware failures due to: 
    • Liquid resistance failure 
    • Screen failure 

Pricing, service fees, and claim limits can be found here.

To start a claim, go to Start a Preferred Care claim for your device.

Hardware failure

Covers your item from hardware failure due to manufacturer's defects in material and workmanship after Google's warranty expires.

To start a claim, go to Start a Preferred Care claim for your device.

Failure to locate

Protect your phone by activating Find My Device when you receive your new device. If your covered device is missing and Find My Device fails to locate your device, Preferred Care will cover your device replacement.

To start a claim, follow these steps.

Coverage, pricing & service fees

Preferred Care 2-year plan and Preferred Care Monthly Coverage is subject to the service fees below:

Category

Item

Plan per item (plus applicable taxes)

Product damage2 walk-in screen failure repair service3 fee (plus applicable taxes)

 Hardware failure & all other product damage repair or replacement service fee (plus applicable taxes) Replacement for failure to locate service fee (plus tax, if applicable)

Phones
Pixel Fold

Two-Year plan:

$359 CAD

Monthly plan:

$18/mo CAD

Duration: 60-month maximum

 $29 CAD $159 CAD N/A
Pixel 8 Pro

Two-Year plan:

$329 CAD

Monthly plan:

$15/mo CAD 

Duration: 60-month maximum

 $39 CAD $159 CAD $229 CAD
Pixel 8

Two-Year plan:

$209 CAD

$10/mo CAD

Duration: 60 month maximum

 $39 CAD $99 CAD $119 CAD
Pixel 7a

Two-Year plan:

$129 CAD

Monthly plan:

$6/mo CAD

Duration: 60-month maximum

 $39 CAD $59 CAD N/A
Pixel 7 Pro

Two-Year plan:

$249 CAD

Monthly plan:

$11/mo CAD

Duration: 60-month maximum

 $39 CAD $119 CAD N/A
Pixel 7

Two-Year plan:

$199 CAD

Monthly plan:

$9/mo CAD

Duration: 60-month maximum

 $39 CAD $99 CAD N/A
Pixel 6a

Two-Year plan:

$129 CAD

Monthly plan:

$6/mo CAD

Duration: 60-month maximum

 $39 CAD $59 CAD N/A

Pixel 6 Pro

Two-Year plan:

$249 CAD

Monthly plan:

$11/mo CAD

Duration: 36-month maximum

$39 CAD

$189 CAD

 N/A

Pixel 6

Two-Year plan:

$199 CAD

Monthly plan:

$9/mo CAD

Duration: 36-month maximum

$39 CAD

$129 CAD

 N/A

Pixel 5

$169 CAD

$129 CAD

$169 CAD

 N/A

Pixel 4a (5G)

$169 CAD

$129 CAD

$169 CAD

 N/A

Pixel 4a

$129 CAD

$99 CAD

$129 CAD

 N/A

Pixel 4

$189 CAD

$109 CAD

$169 CAD

 N/A

Pixel 4 XL

$189 CAD

$139 CAD

$199 CAD

 N/A

Pixel 3a

$119 CAD

$49 CAD

$109 CAD

 N/A

Pixel 3a XL

$119 CAD

$59 CAD

$119 CAD

 N/A

Pixel 3

$169 CAD

$69 CAD

$129 CAD

 N/A

Pixel 3 XL

$169 CAD

$109 CAD

$169 CAD

 N/A

Pixel 2

$169 CAD

N/A

$99 CAD

 N/A

Pixel 2 XL

$169 CAD

N/A

$129 CAD

 N/A
Tablets Pixel Tablet

2-year plan:

$129 CAD

Monthly plan:

$6/mo CAD

Duration: 60-month maximum
 

 N/A $59 CAD N/A
Watches Pixel Watch 2

Two-Year plan:

$119 CAD

Monthly plan:

$5/mo CAD

Duration: 60-month maximum

 N/A $59 CAD $89 CAD

Laptops

Pixelbook Go

$199 CAD

N/A

$129 CAD

 N/A

Pixelbook

$349 CAD

N/A

$129 CAD

 N/A

Pixel Slate

$199 CAD

N/A

$129 CAD

 N/A

 

Claim limits

Important: There's no limit for hardware failure claims after Google’s warranty expires.

Category

Device

2-year plan

Monthly Coverage

Phones

Pixel 6 / 6 Pro and future devices

 Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement

Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement

Pixel 5 and prior devices

 Two product damage incidents over a 24-month period

N/A
Tablets Pixel Tablet Two product damage incidents per rolling 12-month period based on the date of the first repair or replacement Two product damage incidents per rolling 12-month period based on the date of the first repair or replacement
Watches Pixel Watch 2 Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement Up to 2 product damage incidents and 1 failure to locate (when available) incident per rolling 12-month period based on the date of the first repair or replacement

Laptops

All available

 Two product damage incidents over 24-month period

N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

  • Start your claim ASAP. Your claim must be reported within 90 days of the incident.
    Walk-in repairs require an IMEI and are available at participating walk-in repair centers. Walk-ins are available for Pixel screen repairs only.
  • If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
  • If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
  • If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. Your replacement may be a new, refurbished, or recertified device of like kind and quality. For complete details, read the Preferred Care Sample Terms and Conditions.
File a Preferred Care claim on the web
To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready.
File a Preferred Care claim over the phone
  1. To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
  2. Call Assurant at 877-406-4372. You must provide a credit card to pay the service fee as listed in the service fees chart.
What to do with your broken item
  1. If your claim is authorized for a replacement, you get an email that confirms your approved replacement. 
    • If your claim is authorized for walk-in repair, you get an email with walk-in center location info.
  2. If you filed a hardware failure or product damage claim and get a replacement item:
  3. Print the Return Merchandise Authorization packing slip attached to your confirmation email.
    • Put it in the box with your damaged item. You can reuse the box your replacement came in.
  4. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
  5. To find out how to ship your package, check the shipping label.
  6. If your claim was for hardware failure or product damage, send your damaged item back within 14 days after you get your replacement.
    • If you don't return your item in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
    • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you get a replacement

You may be eligible for a replacement in the product damage, hardware failure, and failure to locate situations described above.

Replacements aren't available if:

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read the Preferred Care Sample Terms and Conditions.

Disclaimers

1The service contract in Canada is administered by Federal Warranty Service Corporation. Federal Warranty Service Corporation operates under the name of Assurant. Assurant is a registered trademark of Assurant, Inc. Your service contract with Assurant and related service communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, or would like to request a paper copy, please contact Assurant at 877-406-4372.

  • Claim limits apply. Refer to your coverage documents for details.
  • Cracked screen-only repair applies when service is available and provided through our participating walk-in centers. 

Important: Walk-in centers aren't available in every province or territory in Canada.

Benefits of Preferred Care Monthly and 2-year plans
  • All phones come with a manufacturer’s warranty to cover mechanical or electrical breakdowns that occur through no fault of the owner. Google Preferred Care plans provide this coverage after the manufacturer’s warranty expires, for as long as a device is enrolled.
  • Preferred Care covers accidental damage (including drops, liquid spills, and cracks) for the term of the plan, effective when your device ships.
  • The 2-year plan is available through a one-time payment. This coverage option provides 24 months of protection, effective when the device ships.
  • The Monthly Coverage plan is available as a monthly recurring payment and provides up to 60 months of protection, depending on the purchased product, effective when the device ships.

Purchase of Preferred Care 2–year and Preferred Care Monthly Coverage plans are no longer available in Puerto Rico.

Tip: Device repair or replacement is handled by Assurant1, our partner who provides coverage for your device.

What it covers

Accidental damage

Preferred Care 2-year plan and Preferred Care Monthly Coverage plan:

Covers accidental damage (including drops, liquid spills, and cracks). Pricing, service fees, and claim limits can be found in the tables below.

To start a claim, follow these steps.

Mechanical or electrical breakdowns

Covers your device from mechanical or electrical failure after the manufacturer's warranty expires for as long as the device is enrolled.

Coverage, pricing & service fees

Preferred Care 2-year plan and Preferred Care Monthly Coverage PR is subject to the service fees below:

View plan details

Category

Device

Accidental damage3 walk-in screen repair service4 fee

 Mechanical or electrical breakdown & all other accidental damage3 repair or replacement service fee
 

Phones

Pixel 6 Pro

$29 USD

$149 USD

Pixel 6

$29 USD

$99 USD

Pixel 5

$99 USD

$129 USD

Pixel 4a (5G)

$99 USD

$129 USD

Pixel 4a

$69 USD

$99 USD

Pixel 4

$79 USD

$129 USD

Pixel 4 XL

$99 USD

$149 USD

Pixel 3a

$29 USD

$79 USD

Pixel 3a XL

$39 USD

$89 USD

Pixel 3

$49 USD

$99 USD

Pixel 3 XL

$79 USD

$129 USD

Pixel 2

N/A

$79 USD

Pixel 2 XL

N/A

$99 USD

Laptops

Pixelbook Go

N/A

$99 USD

Pixelbook

N/A

$99 USD

Pixel Slate

N/A

$99 USD

 

Claim limits

Category

Device

2-year plan

Monthly Coverage

Phones

Pixel 6 / 6 Pro

2 incidents per consecutive 12-month period based on the date of the first repair or replacement

2 incidents per consecutive 12-month period based on the date of the first repair or replacement

Pixel 5 and prior devices

 2 incidents over 24-month period

N/A

Laptops

All available

 2 incidents over 24-month period

N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

  • Start your claim as soon as possible (claim must be reported within 90 days of the incident).
  • Walk-in repairs require an IMEI and are available at participating uBreakiFix by Asurion or Asurion Tech Repair & Solutions stores. Walk-ins are available for Pixel screen repairs only.
  • If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
  • If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
  • If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. Your replacement may be a new, refurbished, or recertified device of like kind and quality. For complete details, read sample terms and conditions.
File a Preferred Care claim on the web
To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready.
File a Preferred Care claim over the phone
  1. To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
  2. Call Assurant at 877-406-4372. You’ll need your credit card to pay the deductible as listed in the deductibles chart.
  3. If your claim is authorized for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorized for walk-in repair, you’ll receive an email with walk-in center location information.
  4. If you get a replacement device:
  5. Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. You can reuse the box your replacement came in.
  6. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
  7. To find out how to ship your package, check the shipping label.
  8. Send your damaged device back within 14 days of getting your replacement.
    • If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
    • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you can get a replacement

You may be entitled to a replacement in the accidental damage or mechanical or electrical breakdown situations described above.

Replacements are not available if:

  • You lost your device, it was stolen, or you don’t have it anymore.
  • If your claim is for accidental damage and you have reached your previously stated maximum claim limit.

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read Preferred Care from the Google Store Sample Terms and Conditions.

Disclaimers

1Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant. For more information, including limitations and exclusions, read Preferred Care Sample Terms and Conditions. Your service contract with Assurant and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, would like to request a paper copy, or for customer support and general program inquiries, please contact Assurant at 877-406-4372. To request a sample copy of the terms and conditions specific to your state, call 866-450-5185.

2Claim limits apply. Refer to your coverage documents for details.

3Cracked screen-only repair applies when service is available and provided through our participating walk-in centers. Walk-in centers are not available in every municipality in Puerto Rico. Visit ubreakifix.com/locations to check the list of locations.

The Preferred Care 2-year plan is currently only available for devices purchased in the US, Canada, and Puerto Rico.

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