Check warranty eligibility

Your warranty may cover a replacement, repair or refund.

The warranty helper will help you to check your warranty coverage, find solutions to common device issues, start a return, repair, or replacement, or connect with our team.

Confirm warranty coverage


  • All Google items bought from Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
  • You can return your item and get a refund if you're within the standard return period. If you return your item, you won't get a replacement. Find out more about how to return an item.

Before you start a repair or replacement process, you must confirm the warranty type and coverage for your item. If you have Google Store's Preferred Care, start a claim.

Select your device to confirm warranty coverage, and start a repair or replacement process:

What affects eligibility

These details can affect your item's warranty coverage.

Item condition

Important: Nothing in this article affects your legal statutory rights.

You may be able to get a replacement or refund if your device:

  • Doesn't charge properly.
  • Doesn't turn on.
  • Freezes often.
  • Has microphone, speaker or button issues.
  • Has trouble getting Internet or mobile signal.

You may not be able to get a replacement or refund for your device if:

  • You dropped the item and it was damaged.
  • Debris entered the USB-C port and it stopped working.
  • You lost the device, it was stolen or you don't have it anymore.
  • The device malfunctions due to liquid damage.

You purchased the item from a third-party retailer

Important: Nothing in this article affects your legal statutory rights.

Important: Google repair isn't available in Taiwan.

If you purchased your Made-by-Google device from an approved third-party retailer, which includes mobile operators, contact the retailer or the manufacturer directly. To review your device warranty, go to the Hardware warranty centre.

When you move to another country, you can’t update your warranty policy. Warranty coverage that applies is from the country where you made the purchase.

Related resources

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