All Made by Google devices bought from Google Store, like Pixel phones or Google Nest devices, come with a limited warranty. To find the warranty for your device, visit the warranty centre. To request a replacement or repair, you can submit a warranty claim.
Important: We may remove paper warranty from the device packaging of Pixel 7 and Pixel 7 Pro phones. You can check the model and region warranty during phone setup. This info is available on your phone at any time, even if you also received a paper warranty.
To find the warranty, under 'Settings', tap About phone 
File a warranty claim or replace your device
Before you start a claim, check if the item is still within the return period:
- Within the standard return period
- If you need help with an item that you bought from the Google Store that's still within the standard return period, contact our support team.
- Outside the standard return period
- Start a claim for devices outside the return period.
- Learn more about warranty eligibility below.
Select your device to start your warranty claim
Get help in troubleshooting your device and to check if you're eligible to file a warranty claim, to get your device repaired or replaced. Choose your product team:
Devices under Preferred Care
Users of Pixel phone, Pixel Slate tablet and Pixelbook can also buy from the Google Store's Preferred Care.
If you bought an extended protection plan for your device from Google and the device has a problem that you think may be covered by your extended protection plan, start a claim.
Tip: Preferred Care is available in the US, Puerto Rico and Canada.
Eligibility
Devices or accessories bought from the Google Store
Important: Nothing in this article affects your legal statutory rights.
You may be able to get a replacement or refund if your device:
- Doesn’t charge properly
- Doesn't turn on
- Freezes often
- Has microphone, speaker or button issues
- Has trouble getting Internet or mobile signal
You may not be able to get a replacement or refund for your device if:
- You dropped the item and it was damaged.
- Debris entered the USB-C port and it stopped working.
- You lost the device, it’s stolen or you don’t have it anymore.
- The device malfunctions due to liquid damage.
Made by Google devices bought from approved third-party retailer
Important: Nothing in this article affects your legal statutory rights.
If you bought your Made by Google device from an approved third-party retailer, the device may be eligible for:
- Warranty options from the retailer
- Google's limited warranty
Contact the retailer or the manufacturer directly. To find the manufacturer contact info, go to the warranty centre.
You may be able to get a replacement or refund if your device:
- Doesn’t charge properly
- Doesn't turn on
- Freezes often
- Has microphone, speaker or button issues
- Has trouble getting Internet or mobile signal
You may not be able to get a replacement or refund for your device if:
- You dropped the item and it was damaged.
- Debris entered the USB-C port and it stopped working.
- You lost it, it was stolen or you don’t have it anymore.
- The device malfunctions due to liquid damage.
Standard return
You can return an item that you bought from Google Store within 15 calendar days after the day that you received it. You can return these products within 30 calendar days after you received your:
- Pixel Buds Pro
- Pixel Pass phones
- Thermostats
- Verizon contract phones
Track your replacement device
Return an incorrect device under warranty
Important: Google repair isn't available in Japan and Taiwan.
When you make a claim for a replacement or repair, make sure that you send the device covered by the warranty. If we receive any other device, you aren't eligible to receive a replacement or repair under the warranty.
If you send the incorrect device as part of a warranty claim:
- Google contacts you based on the contact details that you provide in the warranty claim.
- You can let us arrange to send your device back to you at your cost through our carrier partner:
- You may be required to sign for the receipt of this delivery.
- If the device goes missing or is damaged in transit, Google isn't responsible.
- If we can't contact you after 60 days, we destroy the device.
If we believe that you made a false warranty claim, we reserve the right to destroy phones or any item that we receive. If you send an item other than the one referenced in your warranty claim, this may be considered a false claim.
Track your device's return or replacement
To check the status of your return and replacement, go to your repair and replacement history.
All countries and regions except Australia:
- You’ll receive a confirmation email with your tracking information for your device's return or replacement.
Replacement options
Advanced exchange
- We send you a link where you can order your replacement.
- Once you place your order, an authorisation hold is placed on your account. We’ll send your replacement within two to seven working days.
- We email you delivery labels to send us back your original device within 21 days.
- Once we receive the original device, we remove the authorisation hold on your card.
To check the status of your advanced exchange, go to your repair and replacement history.
Temporary authorisations for warranty replacements
Google Store may offer advanced replacement warranty service.
- We place a temporary hold on your credit card while we process your warranty request.
- If you receive a warranty replacement, you aren’t charged for the replacement device.
- When you place your replacement order, your payment method is temporarily authorised for the full amount of the device.
- Based on your card issuer's policies, payment authorisations typically remain on your account for 1 to 21 working days.
Temporary holds
The temporary hold is just an authorisation request, not an actual or duplicate charge on your account. If your credit card remains on hold 21 days after you place your warranty replacement order, contact your bank or credit card company.
Replacement devices
Replacement devices may be new or refurbished based on location and inventory. Every refurbished device goes through a careful inspection and refurbishment process. We test extensively and replace the battery, cover glass and back case with original equipment manufacturer (OEM) parts so that the device will look and operate like new.
Standard exchange
Important: Devices must be sent back within 14 days of creating a standard exchange. If received outside of this period, we may send your device back to you.
After we receive the device, we’ll send your replacement as soon as we can. This may take one to two days. In some regions such as Australia, it takes around five to seven days to be dispatched.
To check the status of your standard exchange, go to your repair and replacement history.
Replacement devices
Replacement devices may be new or refurbished based on location and inventory. Every refurbished device goes through a careful inspection and refurbishment process. We test extensively and replace the battery, cover glass and back case with original equipment manufacturer (OEM) parts so that the device will look and operate like new.
Manage issues with device after a replacement or repair
Important: Devices refurbished from retailers come with a 90-day warranty instead of the original warranty period.
Because of a claim, you might get:
- Replacement (pristine or refurbished) or in-warranty repair by Google or an authorised repair partner
Usually, your manufacturer's warranty covers the replacement or repaired device for whichever is longer:
- As long as the original warranty lasts
- 90 days
This term depends on the manufacturer, so consult the warranty for your product. You may also have more legal rights depending on your country or region.