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Replacements, warranties, & product guarantees

This article is about replacements under Google's manufacturer warranty.

To find the warranty for your device, visit the warranty center.

Learn about extended protection plans

Pixel owners can choose from the following protection plans:

  • Preferred Care for Pixel 2, Pixel 2 XL, or Pixelbook from the Google Store
  • Device protection for Pixel or Pixel XL from the Google Store

If you're having a problem with a device or accessory you bought on the Google Store, you may be entitled to a repair, replacement, or refund. The problem must occur within the covered period (different depending on where you live).

Devices or accessories bought from the Google Store

You may be entitled to a repair, replacement or refund if your device:

  • Doesn’t charge properly.
  • Won’t turn on.
  • Freezes often.
  • Has microphone, speaker, or button issues.
  • Has trouble getting internet or cell signal.

You usually are not entitled to a repair, replacement, or refund if:

  • You dropped the item and it cracked.
  • Debris entered the USB-C port and it stopped working.
  • You lost it, it was stolen, or you don’t have it anymore.

Nothing in this article affects your legal statutory rights.

Start a claim

If you purchased your device or accessory from Google and there is a problem with your device that you think may be covered, start a claim.

Devices & accessories bought outside of the Google Store

If you didn’t buy your device or accessory from Google, then please contact the seller or the manufacturer directly. You can visit the warranty center for manufacturer contact info.

Issues with a replacement device

If you got a new or refurbished replacement device because of a claim, your replacement device is typically covered under your manufacturer’s warranty either for as long as the original warranty lasts or for 90 days, whichever is longer. This term varies among manufacturers, so consult the warranty for your product. You may also have additional legal rights depending on your jurisdiction.

Arneil is a Google Store expert and author of this help page. Help him improve this article by leaving feedback below.

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