For help on common issues with your Google Store order, check out this guide.

Understand your Google Store charges & receipts

When you place an order on the Google Store, you aren't charged until your order ships.

To get a list of all of your charges from the Google Store:

  1. Visit Google Pay.
  2. Sign in to your Google account.
  3. Click Activity.

Find your receipt & order number

After you place an order on the Google Store, you get a confirmation email. You can find your order number and receipt in this email.

You can also get a receipt online:

  1. Visit Google Pay.
  2. Sign in to your Google account.
  3. Click Activity.
  4. To get your receipt, select an order.

Understand authorization holds

Authorization holds are temporary charges that are removed after an order is shipped from Google or canceled. When you place an order, we contact the issuing bank or card provider to make sure the payment method is valid.

Your card provider reserves the funds until the transaction processes or the authorization expires. If you use a debit card, you might get an authorization hold as a charge on your online statement. This isn't an actual charge. Contact your card provider for any questions about the way your card handles authorization requests.

How a hold is charged

When the order is ready to ship, we charge the payment method on file.

  • If there are no issues, the order ships and the authorization hold is removed.
  • If the payment method can’t be charged, you’ll get an email. You have 7 days to update your payment method details before your package ships. If you don't update your payment method within the given time, your order is canceled and the authorization hold is removed.

Learn more about how to fix failed transactions. Contact your card provider for any questions about authorization requests or if you’re charged more than once.

When a hold is removed

After an order is shipped from Google or canceled, authorization holds are removed. Holds should drop from your payment method in 1–14 business days, depending on your card provider. In Japan, it can take up to 45–60 days. To understand when the hold will be removed, contact your card provider.

Review double authorizations (Australia & Japan only)

If you live in Australia or Japan, you may get 2 authorization holds for the same order due to the shipment process. If an authorization hold expires before dispatch, a second authorization hold may be applied. This can happen when the order date is 7 days or more from the dispatch date.

For debit card users

When you use a debit card for a Google Store purchase, your bank or card provider makes a withdrawal from your account. If an order doesn't ship right away, your card provider may make a second withdrawal.

Contact your card provider for a refund if you’re charged more than once. Refunds can take up to 14 days in Australia or 45–60 days in Japan.

Understand your Pixel Pass charges

You’ll receive your first Pixel Pass bill when your Pixel phone ships. You’ll then receive a monthly bill. Learn more about Pixel Pass.

Your first Pixel Pass bill includes 2 charges:

  • Device charge
  • Subscription charge

After your first bill, your monthly bill only includes a subscription charge.

All bills and receipts come from Synchrony. For detailed billing info, sign in to your Synchrony account.

Check extra fees on your order

The Google Store doesn’t charge extra fees. Your order confirmation screen shows your total Store charge. This includes any applicable shipping and taxes.

If you notice extra fees with a Google Store order, contact your bank or card provider. When you order an item from another country/region, your card provider may charge cross border or exchange fees. The Google Store can’t reimburse fees added by your card provider.

Get a VAT invoice

Important: If you checked out as a guest and need a VAT invoice, contact Google Pay.

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