Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience. For more information about Google Store orders, click here.

Your Google Store charges and receipts

When you buy a device or accessory on the Google Store, you won’t be charged for your order until it’s shipped, usually a few days after you ordered.

To get a list of all of your charges from the Google Store:

  1. Visit pay.google.com/.
  2. Sign in to your Google account.
  3. On the left, click Subscriptions and services.
  4. Click View purchases.

Find your receipt and order number

After you buy something on the Google Store, you get a confirmation email that you can use as a receipt. You can find your order number on this receipt.

If you can’t find your confirmation email, you can get a receipt online:

  1. Visit pay.google.com/ and sign in with your Google account.
  2. On the left, click Activity.
  3. To get your receipt, select an order.

Understand authorization holds

After you place an order on Google Store, you might notice an unfamiliar charge on the payment method you used to make the purchase. This is called an authorization hold, and it should drop from your payment method in a short time.

When you place an order, we contact the issuing bank to make sure the payment method is valid. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge.

Authorization holds are removed by your bank after a short time, which might vary by bank. This doesn’t mean that the order is canceled. If the order is going to ship after the authorization hold is dropped, you might not get a pending authorization hold on the payment method.

If you use a debit card, you might get authorization holds as charges on your online statement. These charges are automatically reversed by your bank.

When the order is about to ship, we’ll attempt to charge the payment method on file. If there are no issues, the payment method is charged and the order ships. If the payment method on file can’t be charged (for lack of funds, changes in billing information, or any other reason) when the order is about to ship, we’ll send you an email, and you have 7 days to update your payment method details, after which your package ships. If your payment method details are not updated, your order will be canceled.

Learn more about how to fix failed transactions. If you have questions about the way your card handles authorization requests, or you find that you’ve been charged more than once, contact your bank.

Understand your Pixel Pass charges

You’ll receive your first Pixel Pass bill when your Pixel phone ships. You’ll then receive a monthly bill from that date forward. Learn more about Pixel Pass.

Your first Pixel Pass bill will include two initial charges:

  • A device charge
  • A subscription charge

After your first bill, you will only receive a subscription charge on your monthly bill. 

  • All bills and receipts will come from Synchrony
  • Access your Synchrony account for detailed billing information

Double authorization (Japan only)

If you use a debit card for a Google Store purchase, sometimes it may appear that you were charged twice.

When you place an order with a debit card, the bank makes a withdrawal from your account. Depending on when the order ships, the purchase info may be sent to the bank again, which can lead to another withdrawal from your account. In this case, it may appear that you were charged twice for the same purchase. Please ensure that this charge is refunded. Refunds may take up to 14 days to show up in your account. For the refund, contact your debit card company.

Extra fees on your order (currency conversion)

The Google Store doesn’t charge any extra fees on top of your total order price (including any applicable taxes and shipping). What you find on your order confirmation screen is your total Store charge.

If you notice extra fees with an order charge on your card statement, contact your bank or card provider. If you ordered an item from another country, your credit card may charge cross-border or exchange fees. The Google Store can’t reimburse any fees added by your card-issuing bank.

Get a VAT invoice

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