Return your Google Store purchase

If your item is eligible, you can return it. To learn if you’re eligible, contact customer support.

If eligible, you may return your item for a replacement. To learn if you’re eligible, contact customer support.

Start your return

1. Find the order with the item that you want to return in your Order history.
2. Under the order, select View or edit order.
3. On the 'Order details' page, go to your order.
4. In your order, select Return.

Tip: If you're unable to return an item, you've passed the 14-day return limit or your delivery carrier hasn’t been dispatched yet. If it hasn’t been dispatched, you can cancel or change your order.

Prepare to send your return

Send your item with a printed delivery label

Step 1: Prepare your delivery label and return slip

To print your delivery label, click Print delivery label Print return slip.

• You'll also get an email with this information.
• To find the delivery label, search your email for the RMA number.
• To print your delivery label, go back to the Order details.

Step 2: Prepare your return package

Important: Transfer, back up or erase all data on the item and then reset it to factory settings. Google isn’t responsible for the use or disclosure of data on the item.

1. Include these items in your package:
   • The box that your purchase came in.
   • The item or accessory.
   • If eligible for a refund: Include other accessories, documentation and anything else that came with the item.
   • If eligible for a replacement: Only include the item that you’re exchanging.
   • The return slip from your return confirmation email.
2. Remove these items from your package:
   • SIM card
   • Item cases
   • Extended batteries
   • Accessories that didn’t come with the item

Step 3: Send your item back to Google

Make sure that the item you'll return is in its original condition. Follow the instructions in the Google Store support email or in your Order history.

• If eligible for a refund: After the return product is inspected, a refund can take about 1–14 working days.
• If eligible for a replacement: After the item is received and inspected, a replacement item will be dispatched.

Tip: You can't reuse a promotional code after an item has been returned.

Start your return or refund

Related resources

• Back up or restore data on your Pixel phone
• Check my replacement status
• Get help with your Pixel phone