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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Reroute your Google Store order

Third-party shipping companies such as FedEx Delivery Manager and UPS My Choice can help reroute your Google Store order.

Request reroute & delivery services through FedEx Delivery Manager (FDM)
  • Available customization services:
    • Change address
    • Place packages on hold for deliveries for up to 2 weeks
    • Hold at FedEx location for pickup
      • Have someone else pick up your package at FedEx. They'll show a QR code instead of an ID at pick-up.
    • Specify where you want the package delivered to reduce the risk of package theft.
  • How to use the service:
Request reroute & delivery services through UPS My Choice
  • Available customization services:
    • Change address
    • Change your delivery date
  • How to use the service:

If you can’t sign for packages that require a signature upon delivery

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