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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

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Learn about trade-in eligibility

Country Eligibility:

The Google Store trade-in program is currently available in Australia, Canada, France, Germany, Italy, Japan, Spain, the United Kingdom, and the United States. The Google Store team has plans to expand the trade-in program to additional countries in the future.

Device Eligibility:

The list of eligible devices is available in the checkout process. This list is refreshed every 30 days. If you don't find your device’s manufacturer, model, or storage size on the list, it's not currently eligible for trade-in.

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