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The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Learn about trade-in financing & warranties

Financing and warranties associated with trade-in devices may vary.

Financing & warranties for devices in Japan

  • If you financed the device you want to trade-in, you'll continue to be responsible for those payments after the trade-in.
  • For the device you want to trade-in, make sure to cancel warranties from other providers.
  • If you pay for your new device in installments, the trade-in credit will be applied to all remaining installments.

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