When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Austria, Belgium, Canada, France, Germany, India, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States.
You can add your trade-in device to your order and send it in. If accepted, you’ll receive a refund toward your order for the trade-in value. [Standard trade-in]
The final trade-in value is determined by the condition of the device we receive. If the condition matches your description, you’ll receive a refund toward your order for the trade-in value.
- You may see your refund applied automatically as a credit at the checkout page. If this is the case, you will still have to send in your trade-in device to complete the transaction. [Instant trade-in]
Learn about trade-in timelines
After you order a new device, you can start the trade-in process. Learn how to add a trade-in to an order.
Standard trade-in
- First, you’ll receive your new device.
- You can track your Google Store shipments.
- The trade-in offer for the device you currently have expires 30 days after you get your new one.
- Important: If you send your trade-in device more than 30 days after you get your new one, the value might go down because the market value changes. PCS Wireless will return your device if the actual value is less than 75% of the estimate. Your trade-in expires 75 days after your new device ships from Google. You should not send your trade-in device to PCS after your transaction expires. The market value is based on the trade-in terms and conditions.
- You’ll receive a trade-in kit within 5 business days after you receive your new device.
- Trade-in kits are shipped after your new device is sent to you or when you pick up your new device in-store. In some cases, the kit may take more than 5 business days to reach you. If you don’t receive your trade-in kit within 10 business days after you receive your new device, contact our support team.
- If you need to update your address, you can change your trade-in kit shipping address.
- Ship your trade-in devices.
- After your trade-in item is received, it’s usually checked within 5 business days. You’ll get an email with the results.
- You’ll get your refund.
- You'll get a credit to the form of payment used for your new device purchase. Credit card refunds might take up to 14 business days to apply to your card.
- If the trade-in value credit exceeds the value of your new Pixel device, the excess amount is provided as Google Store credit.
Tip: If we can't issue your credit to your form of payment, then the value shall be issued as Google Store Credit and subject to Google Store Sales Terms.
Instant trade-in
- You'll receive your new device.
- You can track your Google Store shipments.
- The trade-in estimate for the item that you have expires 30 days after you get your new one.
- Important: If you send your trade-in device more than 30 days after you get your new one, you’ll be charged for the amount of the trade-in credit that was applied during checkout. PCS Wireless will return your device if the actual value is less than 75% of the estimate. Your trade-in expires 75 days after your new device ships from Google. You should not send your trade-in device to PCS after your transaction expires. Refer to trade-in program terms and conditions.
- You’ll receive a trade-in kit within 5 business days after you receive your new device.
- Trade-in kits are shipped after your new device is sent to you or when you pick up your new device in-store. In some cases, the kit may take more than 5 business days to reach you. If you don’t receive your trade-in kit within 10 business days after you receive your new device, contact our support team.
- If you need to update your address, you can change your trade-in kit shipping address.
- Ship your trade-in item.
- Important: If you don’t send in your trade-in device within 30 days, your original payment method will be charged for the amount of the trade-in credit that was applied during checkout.
- After your trade-in item is received, it's usually checked within 5 business days. You'll get an email with the results.
- Any differences between the info that you provide and your device's actual model and condition can impact the device's final trade-in value. This can result in a charge. Refer to the trade-in program terms and conditions.
- If the trade-in value credit exceeds the value of your Pixel, the excess amount is provided as Google Store credit. Refer to trade-in program terms and conditions.
Tip: If we can't issue your credit to your form of payment, then the value shall be issued as Google Store Credit and subject to Google Store Sales Terms.
