Verify your identity through online phone verification (Australia & Japan only)

If you’re asked to complete an online phone verification with OCRLabs after you’ve completed your purchase, we’ll send you an email with a link to complete your digital identity verification. You can access this directly from the email or you can:

1. Go to your Order History page.
2. Select View Trade-in details.
3. Select Submit ID.

Complete your online identity verification

To complete online identity verification:

1. Use your phone to access the link.
2. Take a selfie. The selfie should be an unobstructed view of your face with no mask, face covering, sunglasses, or hats.
3. Upload a photo of your government-issued ID card. Acceptable ID types include:
   • Acceptable in Japan only:
     • Driver’s license
     • My Number card
     • Residence card
     • Special Permanent Resident certificate
   • Acceptable in Australia only:
     • Driver’s license
     • Passport
     • Proof of Age Card

Once you complete the online process, you’ll receive an email confirmation of the identity verification results. If your ID was verified successfully, the trade-in kit will be shipped to you.

Important:

• The trade-in kit will be sent to the shipping address on your order, even if it’s different from the name and address on your ID.
• Identity verification is operated by OCRLabs on behalf of PCS Wireless.

Unable to complete the online phone verification

You can send an email to our trade-in partner, PCS Wireless.

• Australia trade-ins
  • Front and back images of one government-issued ID.
• Japan trade-ins
  • Front and back images of 2 government-issued IDs.

To send photos of your IDs to PCS Wireless:

1. Send the email to: [Enter your Trade-in ID]@pcs-verify.com.
2. Use “Trade-in Identity Verification for [Enter your Trade-in ID]” as your subject line.
   • For example, if your trade-in ID is 123456789321:
     • The email address should be: “[e-mail].”
     • The subject line should be: “Trade-in Identity Verification for 123456789321.”

Tips:

• You can find your Trade-in ID in your trade-in confirmation email or in your “Trade-in details” page. The format is a 12-digit number.
• The email to PCS Wireless can be in Japanese or English.

Related resources

• Learn how to verify your identity for a trade-in (Australia & Japan only)
• Verify your identity through the shipping provider (Japan only)