Verify your identity through online phone verification (Australia and Japan only)

If you're asked to complete an online phone verification with OCRLabs after you've completed your purchase, we'll send you an email with a link to complete your digital identity verification. You can access this directly from the email or you can:

1. Go to your Order history page.
2. Select View trade-in details.
3. Select Submit ID.

Complete your online identity verification

To complete online identity verification:

1. Use your phone to access the link.
2. Take a selfie. The selfie should be an unobstructed view of your face with no mask, face covering, sunglasses or hats.
3. Upload a photo of your government-issued ID card. Acceptable ID types include:
   • Acceptable in Japan only:
     • Driving licence
     • My Number card
     • Residence card
     • Special Permanent Resident certificate
   • Acceptable in Australia only:
     • Driving licence
     • Passport
     • Proof of Age Card

Once you complete the online process, you’ll receive an email confirmation of the identity verification results. If your ID was verified successfully, the trade-in kit will be dispatched to you.

Important:

• The trade-in kit will be sent to the delivery address on your order, even if it’s different from the name and address on your ID.
• Identity verification is operated by OCRLabs on behalf of PCS Wireless.

Unable to complete the online phone verification

You can send an email to our trade-in partner, PCS Wireless.

• Australia trade-ins
  • Front and back images of one government-issued ID.
• Japan trade-ins
  • Front and back images of two government-issued IDs.

To send photos of your IDs to PCS Wireless:

1. Send the email to: [Enter your Trade-in ID]@pcs-verify.com.
2. Use 'Trade-in identity verification for [Enter your trade-in ID]' as your subject line.
   • For example, if your trade-in ID is 123456789321:
     • The email address should be: '[e-mail]'.
     • The subject line should be: 'Trade-in identity verification for 123456789321'.

Tips:

• You can find your trade-in ID in your trade-in confirmation email or on your 'Trade-in details' page. The format is a 12-digit number.
• The email to PCS Wireless can be in Japanese or English.

Related resources

• Learn how to verify your identity for a trade-in (Japan only)
• Verify your identity through the delivery provider (Japan only)