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Change the shipping address for your trade-in kit

Your trade-in kit and new device ship to the address you submit when you order. If you update the address for your new device before it ships, the trade-in kit ships to the same address in a separate package.

If your trade-in kit and new device need to go to different places, you can change the shipping address.

Change your trade-in kit shipping address

If you use the wrong address for the trade-in request or you need another trade-in kit sent to you, contact our support team.

Tips: 

  • Trade-in kits are shipped up to 3 days after you update your address. If you don’t receive your trade-in kit within 10 business days after you update your address, contact our support team.
  • Users are only allowed to change their address up to 2 times.

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