Your trade-in kit and new device will be delivered to the address you submit when you order. If you update the address for your new device before it is dispatched, the trade-in kit is delivered to the same address, in a separate package.
If your trade-in kit and new device need to go to different places, you can change the delivery address.
Change your trade-in kit delivery address
If you use the wrong address for the trade-in request or you need another trade-in kit to be sent to you, please contact our support team.
Tips:
- Trade-in kits are dispatched up to three days after you have updated your address. If you haven't received your trade-in kit within 10 working days after updating your address, please contact our support team.
- Users are only allowed to change their address a maximum of two times.