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Cancel a trade-in

You can only cancel your trade-in before you send in your old device. If you want to cancel your trade-in:

  • Recycle or dispose of the trade-in kit.
  • Do not return the trade-in kit with a device.
  • You don't need to do anything with your existing order.

If you cancel your trade-in, you won't receive any trade-in value credit.

After you ship your device, it’s too late to cancel the trade-in.

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