You can only cancel your trade-in before you send in your old device. If you want to cancel your trade-in:
- Recycle or dispose of the trade-in kit.
- Do not return the trade-in kit with a device.
- You don't need to do anything with your existing order.
If you cancel your trade-in, you won't receive any trade-in value credit.
After you dispatch your device, it’s too late to cancel the trade-in.