Cancel or transfer your Preferred Care plan

If you want to stop payment for Preferred Care services or you want to give your coverage and device to someone else, follow the steps below.

You can get Preferred Care plans in the United States, Canada and Puerto Rico.

Cancel your plan and get a refund

If you’re not happy with Preferred Care from the Google Store, you can cancel at any time.

  1. Sign in to the account you used to buy the plan.
  2. Go to Google Preferred Care for Pixel Devices.
  3. In 'Covered devices', find the device with the plan you want to cancel.
  4. Click More More and then Cancel plan.

Preferred Care monthly coverage customers can also cancel online at the Preferred Care page from your Google Account drop-down menu.

  • Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.
  • After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.

Cancellation and refund methods vary by state. For location-specific cancellation and refund methods, check your coverage documents.

To cancel Preferred Care, contact customer support.

Cancel Pixel Pass (US only)

When included in Pixel Pass, Preferred Care can't be cancelled as a standalone service. To cancel Preferred Care that was included in Pixel Pass, you must cancel both service subscriptions.

For info on how to cancel Pixel Pass, read Upgrade, change or cancel Pixel Pass.

Transfer Preferred Care

You can transfer Preferred Care two-year plans for Pixel 6, Pixel 6 Pro and older phones if you give your phone to a new owner. To request to transfer owners, go to the My Device Protect page.

Transfers only work in the country or region where the device was bought. For example, if you bought the device in the US, you can not transfer Preferred Care if you give the device to someone in Canada.

You can not transfer Preferred Care to a different phone. It covers only the phone that it was purchased with.

You can not transfer Preferred Care two-year plans for Pixel 6a and newer devices or Preferred Care monthly coverage plans to a new owner.

Get a refund for a returned phone

If you return your phone to Google within 30 days of purchase, we’ll automatically cancel your Preferred Care plan. We'll also refund you the full price of the plan.

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