Cancel or transfer your Preferred Care plan

If you want to stop payment for Preferred Care services or you want to give your coverage ownership and device to someone else, follow the steps below:

Cancel your plan

Cancel 2-year fixed plan

To cancel a 2-year Preferred Care plan under Assurant, contact customer support.

Important: As of November 11, 2025, all other Preferred Care plans have been migrated to Pixel Care+.

Cancel monthly plan

1. Sign in to the account you used to buy the plan.
2. Go to Google Store Preferred Care Account Hub.
3. In "Covered Devices," find the device with the plan you want to cancel.
4. Click More Cancel plan.

Preferred Care Monthly Coverage customers can also cancel online at the Preferred Care page from your Google Account drop down menu.

Refunds:

• Within 30 days of plan purchase:
  • If you haven’t filed a claim, you can get a full refund for Preferred Care.
  • If you have filed a claim, you will get a prorated refund.
• After 30 days of plan purchase: You can get a prorated refund for Preferred Care.

Cancellation and refund methods vary by state. For full location-specific cancellation and refund methods, please read Preferred Care Terms and Conditions:

• Plans purchased prior to February 24, 2025: link to terms
• Plans purchased on or after February 24, 2025: link to terms

Get a refund for a returned phone

If you return your phone to Google within 30 days of purchase, we’ll automatically cancel your Preferred Care plan. We'll also refund you the full price of the plan.