Cancel your Preferred Care plan

If you no longer need Preferred Care, you can cancel at any time. Note that after a Preferred Care plan device is cancelled, you won’t be able to re-enroll the cancelled device into Preferred Care.

Cancel your plan & get a refund

If you no longer need Preferred Care, you can cancel at any time. Please note that after cancelling a device’s Preferred Care plan, you are not able to re-enroll the cancelled device into Preferred Care.

Cancel Monthly Plan

1. Sign in to the account you used to buy the plan.
2. Go to Google Store Preferred Care Account Hub.
3. In "Covered Devices," find the item with the plan you want to cancel.
4. Click More Cancel plan.
5. To cancel your plan, follow the instructions displayed.

Cancel 2-year fixed plan

To cancel a 2-year Preferred Care plan, contact customer support.

Refunds:

• Within 30 days of plan purchase:
  • If you haven’t filed a claim, you can get a full refund for Preferred Care. 
  • If you have filed a claim, you will get a prorated refund, minus the cost of any claims paid or repairs completed.
• After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus the cost of any claims paid or repairs completed.

For more details on cancellation and refund, check the Preferred Care Terms and Conditions.

Transfer Preferred Care ownership

In Japan:

• You can’t transfer Preferred Care to a different phone. Your plan covers only the phone it was purchased for.
• You can’t transfer Preferred Care plans to a new owner.

Get a refund for a returned phone

If you return your phone to Google within 14 days of purchase:

• We’ll automatically cancel your Preferred Care plan.
• We'll refund you the full price of the plan.

However, any warranty claims paid up until the cancellation date will be deducted from the full refund.