Cancel or transfer your Preferred Care plan

If you want to stop payment for Preferred Care services or you want to give your coverage ownership and device to someone else, follow the steps below:

You can get Preferred Care plans in the United States, Canada, UK, and Japan.

Cancel your plan & get a refund

If you no longer need Preferred Care, you can cancel at any time. Please note that after cancelling a device’s Preferred Care plan, you are not able to re-enroll the cancelled device into Preferred Care.

Cancel Monthly Plan

1.  Sign in to the account you used to buy the plan.
2. Go to Google Store Preferred Care Account Hub.
3. In "Covered Devices," find the device with the plan you want to cancel.
4. Click More Cancel plan.

Preferred Care Monthly Coverage customers can also cancel online at the Preferred Care page from your Google Account drop down menu.

Cancel 2-year fixed plan

To cancel a 2-year Preferred Care plan, contact customer support.

Refunds:

• Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.
• After 30 days of plan purchase: You can get a prorated refund for Preferred Care.

Cancellation and refund methods vary by province. For province-specific cancellation and refund methods, check your plan Terms and Conditions.

Transfer Preferred Care ownership

In Canada:

Eligibility note: Plan ownership transfers are only applicable for devices covered by a 2-year Preferred Care plan. Monthly Preferred Care plans are not transferable.

Eligible devices:

You can transfer 2-year Preferred Care plans for the following devices:

• Pixel 6
• Pixel 6 Pro
• Older Pixel phones (any Pixel released before the Pixel 6a)

How to transfer:

To request a transfer, visit the My Device Protect page.

Important restrictions:

• Location: Transfers are only valid within the same country or region where the phone was originally purchased. For example, a Preferred Care plan purchased in Canada cannot be transferred to someone in the US.
• Same device: Preferred Care covers only the specific phone it was purchased for. You cannot transfer the plan to a different device.
• Ineligible devices: You cannot transfer Preferred Care plans for the following:
  • Pixel 6a and newer Pixel phones
  • Preferred Care Monthly Coverage plans

Get a refund for a returned phone

If you return your phone to Google within 30 days of purchase, we’ll automatically cancel your Preferred Care plan. We'll also refund you the full price of the plan.