Learn more about our newest Google devices and promotions.

Edit or cancel your Google Store order

Important: You can edit or cancel your order from the Google Store only before the status changes to "Prepared to ship." 

Change your shipping address

Edit Shipping address | Google Store

To change the shipping address:

  1. Go to your Google Store Order history.
  2. Find the shipment that you want to change.
  3. Select View order.
  4. Select Change shipping address.
    • If you don’t find this option, it’s too late to change the shipping address.
  5. Choose your new shipping address. If the address you want isn’t there, select Add another address.
  6. Select Confirm changes.

You’ll get an email that confirms your shipping address change.

Tip: If you have multiple shipments, you must change the address for each shipment.

Cancel a shipment

Cancel your order | Google Store

To stop or cancel a shipment:

  1. Go to your Google Store Order history.
  2. Find the order with the shipment you want to cancel.
  3. Select View or edit order.
  4. Select Cancel shipment.
    • If this isn’t an option, it’s too late to cancel the shipment. You can return your order after delivery.

You’ll get an email that confirms your shipment is canceled.

Common situations when canceling

If your order is split into multiple shipments: You can cancel each shipment separately.

If the canceled order includes a device trade-in: The trade-in will be automatically canceled. You can place a separate order and trade in a device at a different time.

If your order has already shipped: You can refuse the delivery in person or leave a note on your door. To get a refund you must contact Google Store support. If the driver still leaves the order, you can return your order at a later date.

If you received your order and you're within the return period: You can initiate a return on the Google Store Order history page. Choose the order you want to return and follow the on-screen instructions.

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Clear search
Close search
Google apps
Main menu
Search Help Center