For help on common issues with your Google Store order, check out this guide.

Edit or cancel your Google Store shipment

You can edit your shipping address or cancel the order before your shipment is prepared.

Edit or cancel your shipment

Important: You can’t edit or cancel your order once it shows as “Prepared to ship.” If you want to edit it, you need to cancel it and place a new order.

Change shipping address

To change the shipping address:

  1. Go to your Google Store Order history.
  2. Find the shipment that you want to change.
  3. Select View order.
  4. Select Change shipping address.
    • If you don’t find this option, it’s too late to change the shipping address.
  5. Choose your new shipping address. If the address you want isn’t there, select Add another address.
  6. Select Confirm changes.

You’ll get an email from the Google Store to confirm your shipping address change.

Tip: If you have multiple shipments, you must change the address for each shipment.

For Japanese customers:

  • You only have an hour after your purchase to edit your shipping address.
  • If you can't find the option to change your shipping address on the Google Store Order history page, our partner courier has already processed your order and the address can't be changed.
  • If you need to change the shipping address, contact the courier or submit a request to Japan Post once the delivery notice is confirmed.
If you don't have a delivery notice, the courier can't update the shipping address. For more info, check with Japan Post.

Cancel a shipment

To stop or cancel a shipment:

  1. Go to your Google Store Order history.
  2. Find the order with the shipment you want to cancel.
  3. Select View or edit order.
  4. Select Cancel shipment.
    • If this isn’t an option, it’s too late to cancel the shipment.You can return your order after delivery.

You’ll get an email from the Google Store to confirm your shipment is canceled.

If your order is split into multiple shipments: You can cancel each shipment separately.

If the canceled order includes a device trade-in: The trade-in will be automatically canceled. You can place a separate order and trade in a device at a different time.

If your order has already shipped: You can refuse the delivery. If you want a refund, you must contact Google Store support. You can either refuse a delivery in person or leave a note on your door. The driver may still leave the order, in which case you can return your order at a later date.

If you received your order and you're within the return period: You can initiate a return on the Google Store Order history page. Choose the order you want to return and follow the on-screen instructions.

If you are still unable to cancel or change your Google Store order, contact Google Store support.
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