For help with Google Store purchases that you received in the last 15 days, including pricing and refund questions, please contact us here. For help on common issues with your Google Store order, check out this guide.

Visit the Google retail shop in person

You can buy Google products in Google’s physical retail shops:

  • Google Store Chelsea, located at 15th & 9th Ave, New York, NY 10011
  • Google Store Williamsburg, located at 134 N 6th St, Brooklyn, NY 11249

The Google retail shop sells some of the items that you can buy on store.google.com and shop.googlemerchandisestore.com. Purchases at the Google retail shop are subject to availability.

Important: Hours may vary based on holidays and events.

  • Google Store Chelsea hours:
    • Monday–Saturday, 10.00 a.m. – 8.00 p.m. ET
    • Sunday, 11.00 a.m.–7.00 p.m. ET
  • Google Store Williamsburg hours:
    • Monday–Saturday, 10.00 a.m. – 7.00 p.m. ET
    • Sunday, 11.00 a.m.–7.00 p.m. ET
Accepted payment methods
  • American Express
  • Discover (US only)
  • Google Shop credit
  • Mastercard
  • Visa
  • Cash

Payment methods that you can't use

  • Cheques
  • Money orders
  • Direct bank account debit
  • Virtual credit cards (VCCs)
  • Health savings account (HSA) cards
  • Public transport cards
  • Google Play credit
    • Can be used only to purchase digital content, excluding magazine subscriptions
  • Google Play gift cards
    • Can be used only to purchase digital content, excluding magazine subscriptions
  • Google discount codes
  • PayPal

Refunds and returns

  • If you want to return or exchange an item that you got at the Google retail shop: store.google.com/returns for the Terms and Conditions.
  • If you bought an item at the Google retail shop with cash and want a refund: You can visit the Google retail shop to get your refund in cash.
  • You'll receive your refund in Store credit when you return your item online.

On-site repair

  • You can get any Pixel phone purchased in the US repaired onsite at the Google retail shop.
  • If your Pixel phone has Preferred Care, visit Assurant's website to file a claim.
    • Tip: If your Pixel device is out of warranty, you can still get it fixed on-site at the Google retail shop.

Trade-ins

You can bring your old phone to the Google retail shop to trade it in for a new Pixel phone. We’ll assess your phone and give you a quote for trade-in credit. When you buy your new phone, we’ll apply the credit to the retail price.

You can also trade in your old phone online. Learn how to trade in your old phone.

COVID-19

The health and safety of customers and shop team members is our top priority, and we built our shop and shopping experience with that in mind.

  • We recommend masks, hand sanitisation and social distancing in our Google retail shop and we clean all spaces multiple times a day.
  • To adapt our health and safety procedures as needed, we continue to closely follow the guidance of local and national authorities.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Centre
false
false
true
true
99952
false
false