Important: If you're not located near a physical shop, connect with our online support team.
The Google retail shop sells some of the items that you can buy on store.google.com and shop.googlemerchandisestore.com. Purchases at the Google retail shop are subject to availability.
To find a shop near you, go to the Shop locations page.
Payment methods
Refunds and returns
- If you want to return or exchange an item you got at the Google retail store: For the terms and conditions, check store.google.com/returns.
- If you bought an item at the Google retail store with cash and want a refund: You can visit the Google retail store to get your refund in cash.
- You'll receive your refund in Store credit when you return your item online.
On-site repair
- You can get any Pixel 2 and newer phone purchased in the US repaired on-site at the Google retail store.
- To schedule an appointment, go to the shop locations page.
- If your Pixel phone has Preferred Care, visit Assurant's website to file a claim.
- Tip: If your Pixel device is out of warranty, you can still get it fixed onsite at the Google retail store.
Trade-ins
You can bring your old phone to the Google retail shop to trade it in for a new Pixel phone. We’ll assess your phone and give you a quote for trade-in credit. When you buy your new phone, we’ll apply the credit to the retail price.
You can also trade in your old phone online. Learn how to trade in your old phone.
Other services
Buy a ZAGG screen protector for your Pixel 8a or 9 phone and they'll install it at no charge. This service is available when you buy a screen protector in-shop.