Starting November 9, 2022, Stadia will attempt to automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia store. We ask for your patience as we work through each transaction and that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time. For more information, check the Announcement FAQ.

Pro tips to get your home Stadia Ready

Use the following tips to help you get the most out of Stadia when you set up your Wi-Fi router and other devices in your home.

Get the best possible internet connection

  • If your device has a power adapter with an Ethernet port, connect an Ethernet cable to it. Ethernet will give you a better internet connection than Wi-Fi.
  • If you have a choice, use your Wi-Fi router's 5GHz band instead of its 2.4GHz band. Check with your router's manufacturer for instructions on how to switch.
  • Place your router in a central location away from walls. If you're using a TV, place it near your TV, but no closer than 2 feet.
  • While you play a game, make sure no one else streams videos on the same Wi-Fi network. Too much traffic on your network can degrade your streaming quality.

Get everything working from the start

  • Make sure all of your game-playing devices are on the same network. These devices might include your computer, mobile device, Stadia Controller, or a compatible streaming device or TV.
  • If you have Chromecast Ultra, set it up with the Google Home app on your phone or tablet.
    • Note: You can control your Chromecast Ultra with the Home app . You don't need a separate TV remote.

Get the most out of your TV experience

  • Adjust your TV's settings for optimal performance. Check with your TV's manufacturer for specific instructions.
    • Turn on Game Mode or an equivalent setting to reduce latency and allow for a faster game response time.
    • Turn off overscan and adjust the picture so the entire image fits on your screen.
    • If you're using a Chromecast Ultra or HDR-compatible TV and have an active Stadia Pro subscription, enable High Dynamic Range (HDR) on your TV to enable HDR colors for games that support it.
  • To use 5.1 surround sound with your active Stadia Pro subscription, connect your officially supported Stadia device directly to your audio receiver. If you experience issues, troubleshoot your surround sound setup.
  • To enable up to 4K gameplay on your TV when using an audio receiver, you might need to enable the 4K HDMI pass-through mode on your receiver.
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