Starting November 9, 2022, Stadia will attempt to automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia store. We ask for your patience as we work through each transaction and that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time. For more information, check the Announcement FAQ.

Stadia availability in your country

Where is Stadia available?

Stadia is available in the following countries:

  • United States
  • Canada
  • United Kingdom
  • France
  • Italy
  • Germany
  • Austria
  • Spain
  • Sweden
  • Switzerland
  • Denmark
  • Norway
  • Finland
  • Belgium
  • Ireland
  • Netherlands
  • Poland
  • Portugal
  • Czech Republic
  • Slovakia
  • Romania
  • Hungary

Country and Stadia Controller region availability

  • Stadia and the Stadia Controller are currently available in Puerto Rico and Alaska, but not Hawaii or Guam.
  • The Stadia Controller is currently not available for sale in Poland, Portugal, The Czech Republic, Slovakia, Romania, or Hungary.
  • A Stadia Controller, supported Google TV or Android TV device, or Chromecast Ultra purchased in a European country where it is available, either separately or as part of a bundle, will work in Poland, Portugal, The Czech Republic, Slovakia, Romania, and Hungary.

I'm based in a country where Stadia is available. Why can't I sign up?
When you try to sign up for Stadia, we determine your Stadia country based on a variety of factors, such as billing addresses you have previously added to Google Payments, your Google Family group, and your current location. If your Stadia country is not one of the countries listed above, you may not be able to sign up.

If you are based in one of the countries listed above and are unable to sign up, please contact Stadia customer support for assistance.

Tip: If you're trying to sign up while traveling outside your home country, try setting up a Google Payments profile first.

Why can't I play when I'm traveling?

Game availability may vary depending on countries where publishers choose to make their games available. Also, if you are traveling outside a country where Stadia is available, games may be unavailable due to factors like game publisher restrictions, your internet connection, or your distance from one of our data centers.

The Stadia Pro subscription sign up page requires a credit card with an address in a different country from where I reside. How do I sign up?

You must use a form of payment with a valid billing address in the country in which you are based at the time you create your Stadia account. If you encounter problems, please contact Stadia customer support.

Why do I see a different country's currency in the Stadia store?

The currency in which you see prices in the Stadia store is determined by your Stadia country, which is established when you sign up for Stadia.

I moved. How can I change my country?

To change your Stadia country, add a new payment method to your Google Payments profile for the country you have relocated to. Next, contact Stadia customer support. Your Stadia country can only be changed 2 times per year.

I moved. What happens to my games?

Games you purchased prior to relocating to a new country will stay in your library. However, due to licensing restrictions, you may not be able to access every game in your library from your new country. After you move, contact Stadia customer support to update your Stadia country. After your Stadia country has been updated, you'll be able to purchase content that is available in your new country.

Why can't I buy a game in my country?

Game availability may vary depending on the countries in which game publishers choose to make their games available. While Stadia strives to make all content available in all countries where Stadia is available, certain games may not be available in your region.

Why does my game look different from my friends' game?

Some games may have different content depending on where they are sold or where they are played. If your friends bought a game in a different country, their game content may be different.

When I try to make a purchase in the Stadia app on Android, I receive an error: “The item you were attempting to purchase could not be found.” What does this error mean?

This error can occur when there's a mismatch between your Google Play country and Stadia country. To resolve this error, create a new payment profile in Google Payments for the country you use for Google Play. You can do this by adding a valid form of payment. Next, contact Stadia customer support for assistance with changing your Stadia country.

Alternatively, you can request a change to your Google Play country to align your Google Play country with your Stadia country.

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