Starting November 9, 2022, Stadia will attempt to automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia store. We ask for your patience as we work through each transaction and that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time. For more information, check the Announcement FAQ.

Stadia FAQ

Last updated: 15 December 2020

General information

What is Stadia?
Stadia is Google's cloud-based gaming platform that lets you instantly play your favourite hit video games across screens.

What are the benefits of playing games on Stadia?
Stadia gives you instant access to games on any compatible screen, with no waiting to download games, game patches or platform updates.

How do I sign up for Stadia?
Before you sign up for Stadia, you'll need a Google Account. If you don't have a Google Account, it's easy to create one. Once you have a Google Account, you'll be able to sign up for Stadia in a web browser. You can also sign up on your mobile device using the Stadia app Stadia icon. For detailed instructions, refer to the Stadia quick start guide.

Do I need a code to sign up?
No. You don't need an invitation code to create a Stadia account or play games. If you do have a valid code, you can redeem it when you create your Stadia account. Learn more about redeeming codes.

How do I start playing games?
After you create your Stadia account, you can play Stadia games on Chromecast Ultra, Chromecast with Google TV, Android TV, computers, mobile devices and select smart TVs. For more information, refer to the list of Stadia-compatible devices and screens. To start playing on a compatible device, refer to the Stadia quick start guide.

At what quality can Stadia stream content?
Stadia can stream supported games up to 4K HDR and 60 FPS quality for Stadia Pro subscribers. Non-subscribers can stream games up to 1080p and 60 FPS. Like any other Internet streaming experience, higher-quality connections will result in the best experience.

How can I get the best streaming experience when playing Stadia games?
Refer to hardware requirements for information on how to get the best Stadia experience, including how to check your network speed and stream quality, as well as tips for using Stadia Pro features like 4K, HDR and surround sound.

What is Stadia Pro?
A Stadia Pro subscription unlocks a growing collection of games that you can play right now on Stadia at no additional charge. Sign up for Stadia today to build a game library that you can access as long as you're a Stadia Pro subscriber. With your active Stadia Pro subscription, you'll be able to claim and add more games to your collection every month.

How do I cancel my Stadia Pro subscription?
You can cancel your subscription at any time on the Stadia website or in the Stadia app Stadia icon.

I tried to sign up for Stadia, but got a notification that Stadia is full. What does that mean?
It means that Stadia is currently at capacity in your area to new users. Please try to sign up again within the next few days.

What colours are available for the Stadia Controller?
Available colours for the Stadia Controller include Wasabi, Clearly White and Just Black.

Requirements and availability

What countries can I play in?
You can play Stadia from any of the countries where it's available. Stay tuned for more information about country availability.

Why can't I access or play Stadia games where I live?
Stadia is currently available in the following countries. We strive to make all games available wherever Stadia is available, but in some cases publishers might elect to make their games available only in specific countries.

If I buy games in a supported country, can they be played in a non-supported country?
Not all games will necessarily be available in all countries. Stay tuned for news about the next countries where we'll launch.

I live in a supported region. Can I check how Stadia works with my network connection?
Yes. Sign up for Stadia today and try select games like Destiny 2, Hitman or Crayta at no charge.

Which devices are compatible with Stadia?
You can play Stadia games on Chromecast Ultra, Chromecast with Google TV, select Android TV devices, computers, select mobile devices and select smart TVs. Refer to the full list of Stadia-compatible devices.

How does the Stadia Controller connect to compatible screens?
The Stadia Controller uses Bluetooth LE for setup, then connects to Wi-Fi to play on a device connected to the same network. If you want to connect your Stadia Controller to your phone, tablet, computer or select smart TVs, you can also use a USB cable plugged into the Stadia Controller's USB-C port.

How can I connect a third-party controller to a compatible screen?
Depending on your device, you can connect a compatible third-party controller to your screen with Bluetooth or a USB cable. If your streaming device doesn't support Bluetooth or USB, you can connect a third-party controller through your mobile device with Phone Link.

What's the minimum Internet speed I need to use Stadia?
We recommend an Internet speed of at least 10 Mbps for a 720p experience on Stadia, and at least 35 Mbps to play in 4K. Learn more about data usage and requirements for playing Stadia on your network.

Do I need to use the Stadia Controller to play games on Stadia?
To play on your TV using Google Chromecast Ultra, you'll need a Stadia Controller. To play on a computer using Google Chrome or on a mobile device, other control options are available.

Can the Stadia Controller be used on other platforms?
We've designed the Stadia Controller to work best on Stadia. When plugged in with a USB cable, the Stadia Controller acts as a standard USB HID controller and may work on other platforms, depending on the game and setup.

What audio options are supported by the Stadia Controller?
The Stadia Controller has a 3.5 mm audio jack, a built-in microphone and additional audio features.

How many controllers can I use at the same time?
Your Stadia account supports up to four Stadia Controllers during local multiplayer gameplay.

Stadia Pro trial subscription

How can I get a trial subscription to Stadia Pro?
Anyone who signs up for Stadia Pro for the first time is eligible for this limited-time offer. If you don't have a Stadia account, you can sign up for the Stadia Pro trial when you create your account.

If you already have a Stadia account but have never subscribed to Stadia Pro, you'll be eligible for the trial subscription when you sign up for Pro.

To sign up, you'll need a valid payment method associated with the Google Account that you link to Stadia. You can cancel your subscription at any time. Terms apply.

Do I have to sign up for a Stadia Pro subscription when I create a new Stadia account?
For a limited time, when you create a new Stadia account you'll be eligible for a one-month trial subscription to Stadia Pro. If you have a Stadia account but not an active Stadia Pro subscription, and you've never subscribed to Stadia Pro, you can still receive the offer when you subscribe.

I've created an account and signed up for Stadia Pro. Can I get a refund and sign up for the trial instead?
If you've ever subscribed to Stadia Pro, or ever received a trial subscription, you won't be able to receive the one-month trial subscription.

I already have a Stadia account and am a paid Stadia Pro subscriber. Am I eligible for the trial subscription?
If you've ever subscribed to Stadia Pro, or ever received a trial subscription, you won't be able to receive the trial subscription.

I signed up for Stadia Pro and received a three-month trial subscription. After my trial ended, I was charged, but now there's a one-month trial available. Can I receive one month of Pro?
You can only receive the one-month Stadia Pro trial subscription if you've never subscribed to Stadia Pro, and you’ve never received a trial subscription.

I have a Stadia account, but not an active Stadia Pro subscription. Can I still receive a trial subscription?
For a limited time, anyone who has never subscribed to Stadia Pro, and never received a trial subscription, will be eligible to receive the trial subscription when they sign up for Pro. If you have ever been an active Pro subscriber, or previously received a trial subscription, you won't be eligible for the offer.

I cancelled my Stadia Pro subscription. Can I still get a trial subscription?
No. You can only receive a Stadia Pro trial subscription if you've never subscribed to Stadia Pro, and have never received a trial subscription.

What happens after my trial subscription ends?
After your trial subscription ends, the payment method associated with your account will be charged automatically during the next billing period, unless you cancel your subscription.


Can I change the language of the Stadia platform?
Your Stadia language will be the same as on your Google Account on computers and TVs. On mobile devices, the Stadia language will reflect that of the OS on your mobile device.

How much network data does Stadia use? How can I tell how much data I'm using?
You can choose data usage and performance settings for each device that you use. How much data you use will depend on a number of factors, including which setting you choose.

What is Stadia's approach to cross-platform play?
We're committed to developing an accessible and welcoming environment for all gamers, and plan to continue working with top-tier developers, including those who want to enable cross-platform play.

How many players can play a Stadia game on the same screen at the same time?
The number of players depends on the game that you're playing. Stadia supports full multiplayer titles, as well as sofa-based co-op and single-player titles.

More than one person in my home has a Stadia account. How many people can play on different devices on the same network?
Running more than one Stadia stream on the same local network is not recommended. However, you can easily switch to a different device on the same account, or stream with different accounts on different devices. Some Stadia games also support multiplayer gameplay on a single device.

Can I live stream my games?
Yes. When you're playing a game on, you can livestream your game directly to your YouTube channel. You can also stream with third-party software like OBS.

Will I lose progress in my game if there's a problem with my Internet connection?
If you happen to lose connection, Stadia will maintain the game where it got cut off for several minutes so that you can quickly get back online without losing progress. If your bandwidth fluctuates, Stadia will adjust to deliver the best possible visual quality at all times.

Account and purchase information

How much does Stadia cost?
You can create a Stadia account at no cost. You can also purchase games, bundles and subscriptions, or claim games as part of your active Stadia Pro subscription. For more details about Stadia pricing, go to the Stadia page on the Google Store.

Can I change the email address associated with my Stadia account? If I change my email address after I start playing, can my games and content be migrated to a new account?
After you create your Stadia profile, you won't be able to change the email address or Google Account associated with it.

I want a new Stadia Name. Can I change it?
Yes. You can sign in to and change your Stadia Name once every 180 days.

Is there a limit on how many Stadia-compatible devices I can use at the same time?
You can play on any compatible device, but you can only have one session active at a time across all your devices.

I purchased a bundle that included a Stadia Pro code. If I return the bundle, will I be refunded? Will my subscription be cancelled?
If you return all of the contents of the bundle within 15 calendar days after the day you received it, your Stadia Pro subscription will be cancelled and you'll be refunded for your purchase. Returning the bundle also means that you'll lose access to the games that you claimed as a Stadia Pro subscriber.

For more information, refer to the Stadia return policy.

What happens to the Pro games that I claimed if my Stadia Pro subscription or trial subscription ends?
If you no longer have an active Stadia Pro subscription, you'll lose access to the games that you claimed as part of your Stadia Pro subscription. If you resubscribe to Stadia Pro, you'll regain access to any Pro games that you claimed in the past. However, you won't be able to claim any games that were available to Pro subscribers while you were unsubscribed.

What happens to the games that I purchased if my Stadia Pro subscription or trial subscription ends?
You'll still be able to access and play the games that you purchased when you no longer have an active Stadia Pro subscription. Note that non-subscribers can stream games only up to 1080p resolution and 60 FPS.

If a publisher stops supporting Stadia, can I still play the games that I bought from that publisher?
Yes. In the future, it's possible that some games might no longer be available for new purchases, but existing players will still be able to play them. Outside of unforeseen circumstances, Stadia will aim to keep any previously purchased title available for gameplay.


I'm a game publisher. Who can I contact about getting my game on Stadia, or for more information about the Stadia platform?
To learn more about developing and publishing games for Stadia, head over to

Can I check the status of my game developer application?
We're prioritising a great developer experience for each team that gets access to Stadia development resources. This means that we'll be slowly letting in studios as we continue to expand our developer support infrastructure. We'll continue to provide updates on our official blog as Stadia develops as a platform. Stay tuned!

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