Stadia FAQ

Last updated: April 30th, 2020

General information

What is Stadia?
Stadia is Google's cloud-based gaming platform that lets you play your favorite hit video games across screens instantly.

All you need to sign up for Stadia is an internet connection and a computer with Google Chrome, or the Stadia app on your phone. After signing up, you can play Stadia on your computer, a TV with Chromecast Ultra, or a compatible mobile device.

What are the benefits of playing games on Stadia?
Stadia gives you instant access to games on virtually any screen, with no waiting to download patches or platform updates.

At what quality can Stadia stream content?
Stadia can stream supported games up to 4K HDR and 60 FPS quality for Stadia Pro subscribers. Non-subscribers can stream games up to 1080p and 60 FPS. Like any other Internet streaming experience, higher quality connections will result in the best experience.

See our hardware requirements for information about device support for 4K, HDR, and surround sound.

I don't have an invite code. Do I need one to sign up for Stadia?
You no longer need an invite code to create a Stadia account. If you do have a valid code, you can redeem it when you create your Stadia account. Some codes can also be redeemed after you create your account.

If you don't have a Google Account, or you want to link a different Google Account to Stadia, it's easy to create one. Next, head over to stadia.com and create your Stadia account!

What do I need in order to play?
To get started, you'll need an internet connection, and either a computer with Google Chrome, a TV with Chromecast Ultra, or a compatible mobile device.

You can use a Stadia Controller to play on any of these devices. If you're playing on your computer, you can also use a compatible gamepad or a mouse and keyboard. To play on a mobile device, you'll need to connect it to a Stadia Controller or a compatible gamepad.

What is Stadia Pro?
A Stadia Pro subscription unlocks a growing collection of free games to play on Stadia. Try Stadia today and you'll receive one month of Stadia Pro, which includes an assortment of free games you can play right now. Build a library of games that you can access as long as you're a Stadia Pro subscriber. You'll continue to get more free games to add to your collection every month.

How can I cancel my Stadia Pro subscription?
You can cancel your subscription at any time on the Stadia website or in the Stadia app.

I see a message saying Stadia is full. What does that mean? When can I sign up and play?
It means that Stadia is currently at capacity in your area to new users. Please check back within the next few days to see if there is availability. If you have a Stadia invite code, you can redeem it when you create an account to start playing.

When can I redeem an invite code I received? Can I use it on my existing account?
If you have an invite code, you can redeem it at the time you create a Stadia account. You can also redeem some codes after you create your account.

Which colors are available for the Stadia Controller?
Available colors include Wasabi, Clearly White, and Just Black. Night Blue was included in the Founder's Edition, but is no longer available.

How is Stadia approaching internet traffic responsibly during these trying times?
For Stadia, we've always adjusted bandwidth use based on a variety of in-home and local internet factors, and to reduce load on the internet further, we plan to roll out a temporary feature that changes your Performance settings from Up to 4K to Up to 1080p.

If you've already selected Up to 1080p or Up to 720p, your setting won't be changed. If you're playing on a desktop or a laptop, you won't notice a difference in gameplay quality unless you meet the requirements for playing in 4K. You can change your setting back to Up to 4K at any time.

Are you planning on having First Party content?
Yes! We've announced our Stadia Games and Entertainment studio. More info about our first party content will be made available soon.

Requirements & Availability

Is Stadia region-locked, or can I access Stadia in any of the countries where it's available?
We strive to make all games available in countries where Stadia is available. In some cases, publishers may elect not to make their games available in all countries.

Which Chromecast devices are compatible with Stadia?
Currently, any Google Chromecast Ultra is compatible with Stadia. You will also need a Stadia Controller and access to Stadia in order to play with Chromecast Ultra. Stay tuned for future announcements regarding additional device compatibility.

What's the minimum internet speed I need to use Stadia?
We recommend an internet speed of at least 10 Mbps for a 720p experience on Stadia. Stadia Pro subscribers with compatible network speeds may experience up to 4K streaming when using a 4K display for supported games. 4K streaming is currently available on Chromecast Ultra and on stadia.com.

Do I need to use the Stadia Controller to play games on Stadia?
You can use many popular HID-compliant controllers when playing Stadia on Chrome or mobile with a USB cable or wirelessly with supported controllers. To play on your TV, you'll need to use Google Chromecast Ultra and a Stadia Controller.

Can the Stadia Controller be used on other platforms?
We've designed the Stadia Controller to work best on Stadia. When plugged in via USB cable, the Stadia Controller acts as a standard USB HID controller and may work on other platforms depending on the game and setup.

What audio options are supported by the Stadia Controller?
The Stadia Controller has a 3.5 mm audio jack. Support for USB-C headsets will be added at a future date. Headsets can be used for game audio, as well as for in-game and Stadia voice chat.

The Stadia Controller doesn't currently support Bluetooth audio, but if you're playing on a computer or a Pixel phone, you can connect a Bluetooth headset to your device for use with Stadia.

Learn more about Stadia-compatible controllers.

I'm located in Hawaii, Alaska, Puerto Rico, Guam, or the U.S. Virgin Islands. Can I play on Stadia?
At this time, Stadia is available in Puerto Rico and Alaska, but not available in Hawaii, Guam, or the U.S. Virgin Islands. Stay tuned for updates about Stadia availability in your area.

How many controllers can I use at the same time?
Your Stadia account supports up to four Stadia Controllers during local multiplayer game play.

Will Stadia be compatible with Daydream or other VR headsets?
At this time, we have no news to share regarding VR support on Stadia.

Which mobile devices (tablets and phones) support Stadia?
For mobile gameplay, we support compatible devices like Pixel 2, Pixel 3, Pixel 3a, and Pixel 4 phones. Stadia also supports Chrome OS tablets. In the future, other devices will be made available. Note that you can purchase Stadia games and manage your content from any iOS 11+ or Android M+ device that can run the Stadia app.

Does the Stadia Controller only connect to phones and tablets using Wi-Fi, or can I connect using USB-C?
The Stadia Controller uses BLE for setup, then connects via Wi-Fi for gameplay. When you connect your Stadia Controller to your phone, tablet, or computer, you can use a USB cable plugged into the Stadia Controller's USB-C port. Learn more about the different ways controllers can connect to Stadia.

Stadia Pro trial subscription

How can I get a 1-month trial subscription to Stadia Pro?
Anyone signing up for Stadia Pro for the first time is eligible for this limited-time offer. If you don't have a Stadia account, you can sign up for the Stadia Pro trial when you create your account.

If you already have a Stadia account but have never subscribed to Stadia Pro, you'll be eligible for the 1-month Pro trial when you sign up for Pro.

To sign up for the trial, you'll need a valid payment method associated with the Google Account you link to Stadia. You can cancel your subscription at any time. Terms apply.

Do I have to sign up for a Stadia Pro subscription when I create a new Stadia account?
For a limited time, when you create a new Stadia account, you'll be eligible for a 1-month trial subscription to Stadia Pro. If you have a Stadia account but not an active Stadia Pro subscription, and you've never subscribed to Stadia Pro, you can still receive the offer when you subscribe.

To sign up for Stadia Pro, go to stadia.google.com/pro. Terms apply.

I don't have a Stadia account. Am I eligible for the 1-month trial if I don't have an invite code?
Yes. If you live in one of our supported countries and sign up for a Stadia account, you'll be eligible for the trial subscription offer for a limited time.

I've created an account, redeemed my invite code, and signed up for Stadia Pro. Can I get a refund and sign up for the 1-month trial instead?
If you've ever subscribed to Stadia Pro, or ever received a trial subscription, you won't be able to receive the 1-month trial subscription.

I already have a Stadia account and am a paid Stadia Pro subscriber. Am I eligible for the 1-month trial?
If you've ever subscribed to Stadia Pro, or ever received a trial subscription, you won't be able to receive the 1-month trial subscription.

I signed up for Stadia Pro and received a 3-month trial subscription. After my trial ended, I was charged, but now there's a 1-month trial available. Can I receive one month of Pro?
You can only receive the 1-month Stadia Pro trial subscription if you've never subscribed to Stadia Pro, and never received a trial subscription.

I have a Stadia account, but I don't have an active Stadia Pro subscription. Can I still receive a 1-month trial subscription?
For a limited time, anyone who has never subscribed to Stadia Pro, and never received a trial subscription, will be eligible to receive the trial subscription when they sign up for Pro. If you've ever been an active Pro subscriber, or previously received a trial subscription, you won't be eligible for the offer.

I cancelled my Stadia Pro subscription. Can I still get the 1-month trial?
No. You can only receive the 1-month Stadia Pro trial subscription if you've never subscribed to Stadia Pro, and have never received a trial subscription.

What happens after my 1-month trial subscription ends?
After your trial subscription ends, the payment method associated with your account will be charged automatically during the next billing period, unless you cancel your subscription.

Features

Can I change the language of the Stadia Platform?
For web and cast (living room) experiences, your Stadia language will be the same as on your Google Account. For mobile experiences, the language will reflect that of the OS on your mobile device.

What screens can I play on?
You can play Stadia on a TV using Chromecast Ultra and a Stadia Controller, on a computer using Google Chrome with a supported gamepad or mouse and keyboard, or on a supported mobile device.

What are "Up to 4K", "Up to 1080p", and "Up to 720p"?
These are the data usage settings Stadia players can choose from on their device. The option you choose affects the resolution you play in. Read more about Performance settings.

Does Stadia have cross-platform play?
We're committed to developing an accessible and welcoming environment for all gamers and plan on working with top-tier developers, including those who want to enable cross-platform play.

What is Crowd Play?
Crowd Play is part of the vision for Stadia that we announced at GDC 2019. Crowd Play will allow viewers of a live stream to join a game directly with the stream creator. Stay tuned for details and launch dates for these features.

How many players can play a Stadia game at the same time?
The number of players depends on the game you're playing. Stadia supports full multiplayer titles, as well as couch-based co-op and single-player titles.

Will I lose my game progress if there's a problem with my Internet connection?
If you happen to lose connection, Stadia will maintain the game where it got cut off for several minutes so you can quickly get back online without losing progress. If your bandwidth fluctuates, Stadia will adjust to deliver the best possible visual quality at all times.

Account & Purchase information

How much does Stadia cost?
You can create a Stadia account at no cost. You can also purchase games, bundles, and subscriptions. For more details about Stadia pricing, check out the Stadia page on the Google Store.

What countries can I play in?
Stadia is available in the following countries. Some games may not be available to play in all countries. Stay tuned for more information about country availability.

If I buy Stadia in a supported country, can it be used in a non-supported country?
You can play Stadia from any of the countries where it's available. Not all games will necessarily be available in all countries. Stay tuned for news about the next countries where we'll launch.

Can I change the email address associated with my Stadia account? If I change my email address after I start playing, can my games and content be migrated to a new account?
After you create your Stadia profile, you won't be able to change the email address or Google account associated with it.

I have a Stadia account. Is there a limit on how many compatible devices I can use?
You can play on any compatible device, but you can only have one session active at a time across all your devices.

More than one person in my home has a Stadia account. How many people can play on different devices on the same network?
Running more than one Stadia stream on the same local network is not recommended. However, you can easily switch to a different device on the same account, and some Stadia games also support multiplayer gameplay on a single device.

Can I share my Stadia Pro subscription with my Google family group?
Stay tuned for more details on upcoming Stadia features.

If I return the Stadia Controller and Chromecast Ultra included with the Premiere Edition, will my subscription be cancelled? Will I be refunded?
If you return all of the contents of the Stadia Premiere Edition within 15 calendar days after the day you received it, your 3-month Stadia Pro subscription will be cancelled and you'll be refunded for your purchase. Returning the Premiere Edition also means you'll lose access to the games you claimed as a Pro subscriber.

Learn more about the Stadia return policy.

If my Stadia Pro subscription lapses or my trial subscription ends, what happens to the Pro games I claimed?
If you stop your Stadia Pro subscription, you'll lose access to the games that you claimed as part of Stadia Pro. If you rejoin Stadia Pro, you'll regain access to any Pro games you claimed in the past. However, you won't be able to claim any games that were only available to Pro subscribers while you were unsubscribed.

If my Stadia Pro subscription lapses or my trial subscription ends, what happens to the games I purchased?
If you stop your Stadia Pro subscription, you'll still have access to the games you purchased. Note that non-subscribers can stream games only up to 1080p and 60 FPS.

What happens if I stop my Stadia Pro subscription and then rejoin later?
When you rejoin Stadia Pro, you'll be able to access all of the games you previously claimed, including add-ons.

If a publisher stops supporting Stadia, can I still play the games I bought from that publisher?
Yes. Once you purchase a game, you own the right to play it. In the future, it's possible that some games may no longer be available for new purchases, but existing players will still be able to play them. Outside of unforeseen circumstances, Stadia will aim to keep any previously purchased title available for gameplay.

Partnerships

I'm a game publisher. Who can I contact about getting my game on Stadia, or for more information about the Stadia platform?
To learn more about developing and publishing games for Stadia, head over to stadia.dev.

Can I check the status of my game developer application?
We're prioritizing a great developer experience for each team that gets access to Stadia development resources. This means we'll be slowly letting in studios through 2020 and beyond as we continue to expand our developer support infrastructure. We'll continue to provide updates on our official blog as Stadia develops as a platform. Stay tuned!

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