Starting November 9, 2022, Stadia will attempt to automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia store. We ask for your patience as we work through each transaction and that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time. For more information, check the Announcement FAQ.

File a warranty claim for a Stadia Controller or bundle

If your Stadia Controller or Stadia bundle becomes defective through no fault of your own, you might be able to return it for repair or replacement. Accidental damage isn't covered under warranty.

Note: Warranty terms can vary depending on the country or region where you bought your product. You can get online support everywhere we sell the Stadia Controller or bundles.

Step 1: Troubleshoot the problem

  1. Try troubleshooting your Stadia experience to fix the issue.
  2. For more help, contact support.

Step 2: Replace or repair your product, or file a warranty claim

  1. Check your product’s warranty.
  2. If your product is under warranty and your claim is covered, you can make a claim by contacting us.

Tip: If you bought your product in a different country or region, check the warranty that came with your product. If we don't sell your product in your country or region, you may not be able to get online or phone support there.

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