If you are contacting the Stadia support team in regards to the free Premiere Edition with the purchase of Resident Evil Village promotion please note that the promotion has now concluded in the US. If you placed an order before 9 PM PT on May 6 2021, you are eligible for the promotion and will receive a code to redeem your Premiere Edition. Emails with redemption codes and instructions will be sent within 1 week of your purchase. If it has been less than a week since your form of payment was charged, we ask that you please be patient. Thank you!